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Phoenix TS

Professional Empathy

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

Course Overview

Phoenix TS’ Instructor-led Professional Empathy course teaches essential EQ skills to participants, including topics such as how emotional health and physical health are related; techniques for using emotional intelligence in the federal workplace; how to understand different emotions and manage them; how to create a personal vision statement; and how to validate feelings in others.

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

Course Outline

Session One: Course Overview

Session Two: History of Emotional Intelligence

Session Three: Emotional Intelligence Defined

  • Definitions and Thoughts
  • Making Connections

Session Four: EI Blueprint

Session Five: Optimism

  • What is Optimism?
  • ABC’s of Optimism
  • Pessimism vs. Optimism
  • Adversities

Session Six: Validating Emotions in Others

Session Seven: Understanding Emotions

  • Seven Human Emotions
  • Positives and Negatives
  • The Emotional Map

Session Eight: Setting Your Personal Vision

  • Defining your principles
  • Understanding your values
  • Considering your strengths and talents
  • What’s standing in your way
  • Think in terms of relationships
  • Creating your vision statement

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

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