Phoenix TS

Professional Empathy

Course Overview

Phoenix TS’ Instructor-led Professional Empathy course teaches essential EQ skills to participants, including topics such as how emotional health and physical health are related; techniques for using emotional intelligence in the federal workplace; how to understand different emotions and manage them; how to create a personal vision statement; and how to validate feelings in others.


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

Course Outline

Session One: Course Overview

Session Two: History of Emotional Intelligence

Session Three: Emotional Intelligence Defined

  • Definitions and Thoughts
  • Making Connections

Session Four: EI Blueprint

Session Five: Optimism

  • What is Optimism?
  • ABC’s of Optimism
  • Pessimism vs. Optimism
  • Adversities

Session Six: Validating Emotions in Others

Session Seven: Understanding Emotions

  • Seven Human Emotions
  • Positives and Negatives
  • The Emotional Map

Session Eight: Setting Your Personal Vision

  • Defining your principles
  • Understanding your values
  • Considering your strengths and talents
  • What’s standing in your way
  • Think in terms of relationships
  • Creating your vision statement
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