Class Details

Information Technology Asset Management (ITAM) Price: $1,950

Price Match Guarantee Phoenix TS

ITAM Training Course Includes:

  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • Course retake option
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available throughout the day
  • Freshly baked cookies every afternoon - *only at participating locations

Course Outline

ITAM Introduction

  • Definition, purposes and objectives
  • Why does your organization need ITAM?
  • Introduction to the four key areas:
  • Hardware Asset Management, Software Asset Management, Services & Cloud Asset Management, People & Information Asset Management
  • The IT Asset lifecycle and its impact on your business
  • The key roles in ITAM – stakeholders, functions, roles and responsibilities
  • Typical business issues and challenges in the ITAM workflow
  • Introduction to ITAM best practices, ISO55000 and ITSM

Hardware Asset Management (HAM) Introduction

  • The concept, purpose and benefits of HAM
  • The HAM lifecycle in your organization from acquisition through to disposal
  • Request and approval processes, procurement and lifecycle management, redeployment and disposal management
  • The placement of HAM in the ITAM ecosystem
  • Mobile device (asset) management aspects of HAM
  • The best practices of HAM (ISO and ITSM)
  • The tool reflections of HAM

Software Asset Management (SAM) Introduction

  • Definition and objectives
  • SAM best practices and framework
  • The business value of SAM
  • SAM from request to acquisition through to disposal
  • Key roles and stakeholders in a SAM program
  • The placement of SAM in the ITAM ecosystem
  • The concept of compliance
  • The risks/costs related to software audits
  • Organizational pitfalls and challenges in the SAM process
  • IT service Management and ISO19770 approach within SAM

Services and Cloud Asset Management Introduction

  • The concept of services and cloud services
  • The costs, challenges and benefits associated with Services and Cloud services
  • Definition and objectives within Services and Cloud Asset Management (SEAM)
  • The contractual issues with assets in SEAM
  • The pitfalls and benefits from SEAM
  • ITAM best practices in a SEAM context
  • The placement of SEAM in the ITAM ecosystem
  • Key roles and stakeholders in a SEAM program
  • Compliance in a Cloud perspective

People & Information Asset Management (PINAM) Introduction

  • Definition and objectives
  • How to define Information and People as assets
  • Security and risk control (information sharing, employees leaving the organization, loss of mobile devices, access regulations, etc)
  • BYOD in a People and Information Management perspective
  • How do mobile users use their devices and content? Benefits and pitfalls
  • Policy Setting – security policies for content, users and mobile devices
  • ITAM Key findings and Conclusions
  • The best practices in the ITAM framework
  • How to assess and understand the ITAM maturity in your organization
  • The interface between the four key ITAM areas (HAM, SAM, SEAM, PINAM)
  • Effective communication of your ITAM goals to the key stakeholders in your organization

Objectives

ITAM Course Objectives: 

  • Define software and IT asset management
  • Identify the four key areas of ITAM
  • Use ITAM best practices
  • Define information and people as assets
  • Create sound asset management policies
  • Effectively communicate their organizations ITAM goals