CMA + UCA v11.0 Communications Manager and Unity Connection Administration (Call Manager) (CMA + UCA v11.0

Our 5 day, instructor – led course is a combination of CMA v11.0 and UCA v11.0. Communications Manager Administration for Version 11.0 (CMA v11.0) course is presented by Skyline-ATS to system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 11.0 (CUCM 11) product. This course will introduce you to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.

Unity Connection Administration (UCA) v11.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.

While the Cisco Unity Connection software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unity Connection software versions.

At the end of this course, participants will be able to:

• Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
• Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
• Understand the capabilities of and demonstrate the Bulk Administration Tool
• Understand and configure the Disaster Recovery System
• Understand the revised Licensing model for Cisco Unified Communications
• Understand and demonstrate the use of the Unified Reporting tool
• Understand and demonstrate the use of the Dialed Number Analyzer
• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Explore the version 11.0 features and functions
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

CUCM System Basics

• Introduction to IP Telephony
• Understanding the CM Administration Interfaces
• Configuring Basic Phone Configuration Elements

Supporting Cisco IP Phones

• Configuring CUCM to Support Phones
• Understanding Phone Registration
• Phone Registration Configuration
• Phone Configuration Features
• Understanding the Jabber Client Configuration

End User Administration

• Configuring End Users
• Understanding User Administration
• Understanding End User Web Pages – Self Care Portal

Understanding the Dial Plan

• Dial Plan Overview
• Basics of Dial Plan Configuration

Class of Control

• Understanding Partitions and Calling Search Spaces
• Configuring Partitions and Calling Search Spaces

CUCM Features

• Media Resources
• User Features

Lab Outline

• Lab 2: Configuring the System to Support Cisco IP Phones
• Lab 3: Creating and Associating Users
• Lab 4: Configuring Basic Dial Plan Elements
• Lab 5: Implementing Class of Control
• Lab 6-1: Configuring Media Resources
• Lab 6-2: Configuring Hunt Groups and Call Coverage
• Lab 6-3: Configuring Call Pickup and Call Park

Introduction to Unity Connection 11.x

• An Overview of Cisco Unity Connection
• What’s New in 11.0?
• Navigating Cisco Unity Connection

Connection Users and Contacts

• Defining and Configuring Users & Contacts
• Managing Multiple Users

Understanding Call Handlers and Call Flow

• How the System Handles Calls

Unity Connection Features

• Understanding the Dial Plan
• Understanding Unified Messaging
• Accessing Voice Messaging and User Features
• Managing Distribution Lists
• Creating an Audiotext Application

Unity Connection Tools, Reports and Disaster Recovery

• Using Cisco Unity Connection Tools and Reports
• Using the Disaster Recovery System

Lab Outline

• Lab 1: Testing connectivity
• Lab 2-1: Preparing to Configure Users and Contacts
• Lab 2-2: Managing Users and Contacts
• Lab 2-3: Managing Multiple Users
• Lab 2-4: Understanding User Features
• Lab 3: Verifying and Configuring Call Handlers
• Lab 4-1: Implementing the Dial Plan
• Lab 4-2: Implementing Messaging and User Features
• Lab 4-3: Managing Distribution Lists
• Lab 4-4: Creating an Audiotext Application
• Lab 5: Using Cisco Unity Connection Tools and Reports