Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
Course Overview
This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment.
While the Cisco Unified Communications Manager software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.
Upon completing this course, the learner will be able to meet these overall objectives:
- Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) 12.x (or earlier version) system and its environment
- Configure CUCM to support IP Phones in multiple locations
- Configure CUCM to route calls to internal and PSTN destinations
- Configure User accounts and multi-level administration
- Understand User Web Page functionality
- Configure user features, including Hunt Groups, Call Pickup, and Call Park.
- Understand the capabilities of and demonstrate the Bulk Administration Tool
- Understand the SMART Licensing model for Cisco Unified Communications
- Understand and demonstrate the use of the Unified Reporting tool
- Understand and demonstrate the use of the Dialed Number Analyzer
Schedule
CMA + UCA v12.5 Certification Training
date
location
price
Duration
3 Days
Course Outline
- Traditional Voice vs. IP Telephony
- Clustering Overview
- Intra-Cluster Communications
- CUCM Redundancy Options
- Deployment Models
- Campus (Single Site) Deployment
- Centralized Call Processing Deployment
- Distributed Call Processing Deployment
- Clustering over the IP WAN Call Processing Deployment
- Hybrid Call Processing Deployment
- Administration and Serviceability
- Unified Reporting and the Enterprise License Manager
- Disaster Recovery System and Unified OS Administration
- Navigation Bar
- Command Line Interface
- Server Redundancy: CM Groups
- CM Group Configuration
- Date/Time Group
- Regions and Codecs
- Locations
- Device Pool Configuration
- Service Parameters Configuration
- Enterprise Parameters Configuration
- Cisco Unified IP Phone Model Ranges
- Specialized Cisco IP 89xx and 99xx phones
- Cisco Jabber Client
- Phone Button Templates
- Softkey Template
- Cisco IP Phone Registration
- Device Defaults
- Manual Phone Configuration
- Auto-Registration
- Self-Provisioning
- Using the Bulk Administration Tool (BAT)
- Deploying new phones and users
- Overview of the Auto-Register Phone Tool
- Understanding CUCM Users
- Manual User Creation
- User Import with BAT
- Importing Users with LDAP Sync
- LDAP Authentication
- Understanding User Administration
- Configuring User Administration
- Working with Access Control Groups
- Assigning End Users to Access Control Groups
- User Web Pages
- Dial Plan Overview
- Introduction to the Dial Plan
- Understanding Dial Plan Components
- Route Lists, Route Groups and Devices
- Call Routing
- Understanding Digit Analysis
- Basics of the Dial Plan
- Dial Plan Configuration
- Translation Patterns
- Route Plan Report
- Understanding Digit Manipulation
- External Phone Number Masks
- Transformation Masks
- Discard Digits Instructions: PreDot
- Overview of Class of Control
- Partitions and Calling Search Space
- Traditional vs. Line/Device Approach
- Configuring Partitions and CSSs
- Time of Day Routing
- PLAR Application
- Forced Authorization Codes
- Overview of Media Resources
- Conference Bridge
- Music on Hold
- Transcoder
- Annunciator
- Configuring Media Resources
- Call Coverage in Cisco Unified Communications Manager
- Hunt Group Overview
- Hunt Group Configuration
- Final Forwarding
- Shared Lines
- Call Pickup
- Directed and Group Call Pickup
- Call Park
- Lab 2-1: Configuring the System to Support Cisco IP Phones
- Lab 2-2: Creating and Associating Users
- Lab 3-1: Configuring Basic Dial Plan Elements
- Lab 3-2: Configuring Complex Dial Plan Elements
- Lab 3-3: Implementing Class of Control
- Lab 4-1: Configuring Media Resources
- Lab 4-2: Configuring Hunt Groups and Call Coverage
- Lab 4-3: Configuring Call Pickup and Call Park
Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
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