Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
Course Overview
This 1-day, instructor-led course covers the five principles that govern high-reliability organizations. This training will address:
- Preoccupation with failure
- Resistance to simplification
- Sensitivity to operations
- Commitment to resilience
- Deference to expertise
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
![[image]](https://phoenixts.com/wp-content/themes/phoenixts-com/assets/images/temp/image-9@2x.jpg)
Not seeing a good fit?
Let us know. Our team of instructional designers, curriculum developers, and subject matter experts can create a custom course for you.
Learn more about custom training
Course Outline
Overview
What is Negotiation?
The Successful Negotiator
Preparing for Negotiation
The Nuts and Bolts
Making the Right Impression
Getting Off to a Good Start
Exchanging Information
The Bargaining Stage
Reaching Mutual Gain
Moving Beyond “No”
Dealing with Negative Emotions
Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
![[GSA LOGO]](https://phoenixts.com/wp-content/themes/phoenixts-com/assets/images/gsa-logo-black.png){kind=logo}
