Module 1: Overview

Module 2: What is Negotiation?

Module 3: The Successful Negotiator

Module 4: Preparing for Negotiation

Module 5: The Nuts and Bolts

Module 6: Making the Right Impression

Module 7: Getting Off to a Good Start

Module 8: Exchanging Information

Module 9: The Bargaining Stage

Module 10: Reaching Mutual Gain

Module 11: Moving Beyond "No"

Module 12: Dealing with Negative Emotions