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Phoenix TS

Negotiating for Results Training

Course Overview

This 1-day, instructor-led course covers the five principles that govern high-reliability organizations. This training will address:

  •  Preoccupation with failure
  •  Resistance to simplification
  •  Sensitivity to operations
  •  Commitment to resilience
  •  Deference to expertise

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

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Course Outline

Overview

What is Negotiation?

The Successful Negotiator

Preparing for Negotiation

The Nuts and Bolts

Making the Right Impression

Getting Off to a Good Start

Exchanging Information

The Bargaining Stage

Reaching Mutual Gain

Moving Beyond “No”

Dealing with Negative Emotions

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