Class Details

Price: $1,095

Course Includes: 

  • Instructor-led training 
  • Training manual 
  • Notepad, pen, highlighter
  • Course retake option 
  • Full breakfast in the morning with bagels, fruit, yogurt, doughnuts and juice 
  • Assortment of beverages including coffee, tea, soda, filtered water and juice
  • Fresh baked cookies in the afternoon *only at participating locations 

 

Group pricing is available, for more information contact our team at 301-258-8200 or promo@phoenixts.com.

Course Outline

Module 1: Overview

Module 2: History

Module 3: Traditionalist

Module 4: Baby Boomers

Module 5: Generation X's

Module 6: Generation Y's

Module 7: Differentiations Between Generations

Module 8: Finding Common Ground

Module 9: Conflict Management (I)

Module 10: Conflict Management (II)

Module 11: The Power of 4