Phoenix TS

Decision Making & Problem Solving Training

Course Overview

Phoenix TS’ Decision Making and Problem-Solving Training course helps participants make the best decisions within the federal workplace through the problem-solving process. Interactive lessons will teach participants to plan, frame, and research decisions. At the end of this course, participants will gain problem-solving skills that will enable them to make proper decisions and formulate the most effective strategies to combat the root issues. 

This training teaches students how to:

  • Define decisions
  • Apply appropriate decision frames
  • Avoid overconfidence
  • Deal with uncertainty
  • Develop numerous high-quality options
  • Evaluate and select a final option
  • Review and learn from experience
  • Identify optimal decision outcomes
  • Identify and manage linked decisions


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Objectives

  • Applying problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriated solutions
  • Think creatively and be a contributing member of a problem-solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes

Course Outline

Module 1: Overview

Module 2: Definitions

  • Defining Problem Solving and Decision Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action

Module 3: Making Decisions

  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps

Module 4: Getting Real

Module 5: The Problem-Solving Model

  • Model Overview
  • Real Problems
  • Phase One
  • Phase Two
  • Phase Three

Module 6: Case Study

Module 7: The Problem-Solving Toolkit

  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming and Brainwriting

Module 8: Aspirinia

  • Decision Information
  • Individual Action Steps

Module 9: Swotting Up

  • SWOT Analysis
  • Individual Analysis

Module 10: Making Good Group Decisions

  • Working Toward the Decision
  • Avoiding Fatal Mistakes

Module 11: Analyzing and Selecting Solutions

  • Selecting Criteria
  • Creating a Cost-Benefit Analysis

Module 12: Planning and Organizing

  • Introduction
  • Follow-up Analysis
  • Evaluate
  • Adapt, Close, and Celebrate

Module 13: Overview of Emotional Intelligence

Module 14: History of Emotional Intelligence

Module 15: Emotional Intelligence Defined

  • Definitions and Thoughts

Module 16: EI Blueprint

Module 17: Optimism

  • What is Optimism?
  • ABCs of Optimism
  • Pessimism vs. Optimism
  • Adversities

Module 18: Validating Emotions in Others

Module 19: Understanding Emotions

  • The Seven Human Emotions
  • Positives and Negatives
  • The Emotional Map

Module 20: Setting Your Personal Vision

  • Defining Your Principles
  • Understanding Your Values
  • Considering Your Strengths and Talents
  • What’s Standing in Your Way?
  • Think in Terms of Relationships
  • Creating Your Vision Statement


Decision Making & Problem Solving Training Resources

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