Class Details

Decision Making / Problem Solving

Course Outline

Module 1: Course Overview

Module 2: Definitions

Module 3: Making Decisions

Module 4: Getting Real

Module 5: The Problem-Solving Model

Module 6: The Problem-Solving Toolkit

Module 7: Swotting Up

Module 8: Making Good Group Decisions

Module 9: Analyzing and Selecting Solutions

Module 10: Planning and Organizing

Module 11: History of Emotional Intelligence

Module 12: Emotional Intelligence Defined

Module 13: EI Blueprint

Module 14: Optimism

Module 15: Validating Emotions in Others

Module 16: Understanding Emotions

Module 17: Setting Your Personal Vision

Module 18: Wrap Up


At the conclusion of this course, students will be able to do the following:

  • Applying problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriated solutions
  • Think creatively and be a contributing member of a problem-solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes

Register for Class

Date Location
02/20/19 - 02/22/19, 3 days, 8:30AM – 4:00PM Online Register