Phoenix TS

Decision Making & Problem Solving Training

Course Overview

Phoenix TS’ Decision Making and Problem-Solving Training course helps participants make the best decisions within the federal workplace through the problem-solving process. Interactive lessons will teach participants to plan, frame, and research decisions. At the end of this course, participants will gain problem-solving skills that will enable them to make proper decisions and formulate the most effective strategies to combat the root issues.

This training teaches students how to:

Define decisions
Apply appropriate decision frames
Avoid overconfidence
Deal with uncertainty
Develop numerous high-quality options
Evaluate and select a final option
Review and learn from experience
Identify optimal decision outcomes
Identify and manage linked decisions

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

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Course Objectives

Applying problem solving steps and tools
Analyze information to clearly describe problems
Identify appropriated solutions
Think creatively and be a contributing member of a problem-solving team
Select the best approach for making decisions
Create a plan for implementing, evaluating, and following up on decisions
Avoid common decision-making mistakes

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Course Outline

Module 1: Overview

Module 2: Definitions

Defining Problem Solving and Decision Making
Problem Identification
Eight Essentials to Defining a Problem
Problem Solving in Action

Module 3: Making Decisions

What it Means
Types of Decisions
Facts vs. Information
Decision-Making Traps

Module 4: Getting Real

Module 5: The Problem-Solving Model

Model Overview
Real Problems
Phase One
Phase Two
Phase Three

Module 6: Case Study

Module 7: The Problem-Solving Toolkit

The Basic Tools
The Fishbone
Degrees of Support
Creative Thinking Methods
Brainstorming and Brainwriting

Module 8: Aspirinia

Decision Information
Individual Action Steps

Module 9: Swotting Up

SWOT Analysis
Individual Analysis

Module 10: Making Good Group Decisions

Working Toward the Decision
Avoiding Fatal Mistakes

Module 11: Analyzing and Selecting Solutions

Selecting Criteria
Creating a Cost-Benefit Analysis

Module 12: Planning and Organizing

Introduction
Follow-up Analysis
Evaluate
Adapt, Close, and Celebrate

Module 13: Overview of Emotional Intelligence

Module 14: History of Emotional Intelligence

Module 15: Emotional Intelligence Defined

Definitions and Thoughts

Module 16: EI Blueprint

Module 17: Optimism

What is Optimism?
ABCs of Optimism
Pessimism vs. Optimism
Adversities

Module 18: Validating Emotions in Others

Module 19: Understanding Emotions

The Seven Human Emotions
Positives and Negatives
The Emotional Map

Module 20: Setting Your Personal Vision

Defining Your Principles
Understanding Your Values
Considering Your Strengths and Talents
What’s Standing in Your Way?
Think in Terms of Relationships
Creating Your Vision Statement

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