Course Overview
This 3-day, instructor-led course is designed to help students through the problem-solving process to make the best decisions for their organizations. This training teaches students how to:
- Define decisions
- Apply appropriate decision frames
- Avoid overconfidence
- Deal with uncertainty
- Develop numerous high-quality options
- Evaluate and select a final option
- Review and learn from experience
- Identify optimal decision outcomes
- Identify and manage linked decisions
Schedule
Decision Making & Problem Solving Training
date
location
1/26/21 - 1/28/21 (3 days)
8:30AM - 4:00PM MDT
Fort Huachuca, AZ
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Course Objectives
- Applying problem solving steps and tools
- Analyze information to clearly describe problems
- Identify appropriated solutions
- Think creatively and be a contributing member of a problem-solving team
- Select the best approach for making decisions
- Create a plan for implementing, evaluating, and following up on decisions
- Avoid common decision-making mistakes
Course Outline
Part I – Decision Making
Getting Started
- Workshop objectives
Problem Solving Method
- What is a problem?
- What is creative problem solving?
- The steps in the creative problem solving process
- Case study
- Module review questions
Information Gathering
- Understanding types of information
- Identifying key questions
- Methods of information gathering
- Case study
- Review questions
Problem Defintion
- Defining the problem
- Determining problem origination
- Defining the present state and the desired state
- Stating and restating the problem
- Analyzing the problem
- Writing the problem statement
- Case study
- Review questions
Preparing for Brainstorming
- Identifying mental blocks
- Removing mental blocks
- Stimulating creativity
- Case study
- Review questions
Generating Solutions (I)
- Brainstorming basics
- Brain writing and mind mapping
- Duncker diagrams
- Case study
- Review questions
Generating Solutions (II)
- The Morphological Matrix
- The six thinking hats
- The Blink Method
- Case study
- Review questions
Analyzing Solutions
- Developing criteria
- Analyzing wants and needs
- Using cost/benefit analysis
- Case study
- Review questions
Selecting a Solution
- Doing a final analysis
- Paired comparison analysis
- Analyzing potential problems
- Case study
- Review questions
Planning Your Next Steps
- Identifying tasks
- Identifying resources
- Implementing, evaluating, and adapting
- Case study
- Review questions
Recording Lessons Learned
- Planning the follow-up meeting
- Celebrating successes
- Identifying improvements
- Case study
- Review questions
Wrapping Up
- Words from the wise
Part II – Critical Thinking
Getting Started
- Workshop objectives
Components of Critical Thinking
- Applying reason
- Open mindedness
- Analysis
- Logic
- Case study
- Review questions
Non-Linear Thinking
- Step out of your comfort zone
- Don’t jump to conclusions
- Expect and initiate change
- Adaptability
- Case study
- Review questions
Logical Thinking
- Ask the right questions
- Organize the data
- Evaluate the information
- Draw conclusions
- Case study
- Review questions
Critical Thinking (I)
- Active listening
- Curiosity
- Self-discipline
- Humility
- Case study
- Review qustions
Critical Thinking (II)
- Seeing the big picture
- Objectivity
- Using your emotions
- Being self-aware
- Case study
- Review questions
Evaluate the Information
- Making assumptions
- Identifying bias
- Clarifying questions
- SWOT analysis
- Case study
- Review questions
Benefits of Critical Thinking
- Being more persuasive
- Better communication
- Improved problem solving
- Increased emotional intelligence
- Case study
- Review questions
Changing Your Perspective
- Limitations with your point of view
- Considers other viewpoints
- Influences on bias
- Analyzing new information
- Case study
- Review questions
Problem Solving
- Preparation or familiarization
- Production
- Judgement and evaluation
- Case study
- Review questions
Putting it all Together
- Retaining new skills
- Reflect and learn from mistakes
- Asking the right questions
- Practicing critical thinking
- Case study
- Review questions
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