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Phoenix TS

Decision Making & Problem Solving Training

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

Course Overview

This 3-day, instructor-led course is designed to help students through the problem-solving process to make the best decisions for their organizations. This training teaches students how to:

  • Define decisions
  • Apply appropriate decision frames
  • Avoid overconfidence
  • Deal with uncertainty
  • Develop numerous high-quality options
  • Evaluate and select a final option
  • Review and learn from experience
  • Identify optimal decision outcomes
  • Identify and manage linked decisions

Schedule

Decision Making & Problem Solving Training

date
location
price
8/10/21 - 8/12/21 (3 days)

8:30AM - 4:00PM EST

Columbia, MD
Sold Out
$1,100
1/03/22 - 1/05/22 (3 days)

8:30AM - 4:00PM EST

Tysons Corner, VA
Open
$1,100
1/10/22 - 1/12/22 (3 days)

8:30AM - 4:00PM EST

Online
Open
$1,100
1/10/22 - 1/12/22 (3 days)

8:30AM - 4:00PM EST

Columbia, MD
Open
$1,100
2/14/22 - 2/16/22 (3 days)

8:30AM - 4:00PM EST

Tysons Corner, VA
Open
$1,100
2/23/22 - 2/25/22 (3 days)

8:30AM - 4:00PM EST

Online
Open
$1,100
2/23/22 - 2/25/22 (3 days)

8:30AM - 4:00PM EST

Columbia, MD
Open
$1,100
3/28/22 - 3/30/22 (3 days)

8:30AM - 4:00PM EST

Tysons Corner, VA
Open
$1,100
4/04/22 - 4/06/22 (3 days)

8:30AM - 4:00PM EST

Online
Open
$1,100
4/04/22 - 4/06/22 (3 days)

8:30AM - 4:00PM EST

Columbia, MD
Open
$1,100
5/16/22 - 5/18/22 (3 days)

8:30AM - 4:00PM EST

Tysons Corner, VA
Open
$1,100
5/23/22 - 5/25/22 (3 days)

8:30AM - 4:00PM EST

Online
Open
$1,100
5/23/22 - 5/25/22 (3 days)

8:30AM - 4:00PM EST

Columbia, MD
Open
$1,100
6/27/22 - 6/29/22 (3 days)

8:30AM - 4:00PM EST

Tysons Corner, VA
Open
$1,100
7/06/22 - 7/08/22 (3 days)

8:30AM - 4:00PM EST

Online
Open
$1,100
7/06/22 - 7/08/22 (3 days)

8:30AM - 4:00PM EST

Columbia, MD
Open
$1,100
8/22/22 - 8/24/22 (3 days)

8:30AM - 4:00PM EST

Tysons Corner, VA
Open
$1,100
8/29/22 - 8/31/22 (3 days)

8:30AM - 4:00PM EST

Online
Open
$1,100
8/29/22 - 8/31/22 (3 days)

8:30AM - 4:00PM EST

Columbia, MD
Open
$1,100
10/03/22 - 10/05/22 (3 days)

8:30AM - 4:00PM EST

Tysons Corner, VA
Open
$1,100
10/10/22 - 10/12/22 (3 days)

8:30AM - 4:00PM EST

Online
Open
$1,100
10/10/22 - 10/12/22 (3 days)

8:30AM - 4:00PM EST

Columbia, MD
Open
$1,100
11/07/22 - 11/09/22 (3 days)

8:30AM - 4:00PM EST

Tysons Corner, VA
Open
$1,100
11/14/22 - 11/16/22 (3 days)

8:30AM - 4:00PM EST

Online
Open
$1,100
11/14/22 - 11/16/22 (3 days)

8:30AM - 4:00PM EST

Columbia, MD
Open
$1,100
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Course Objectives

  • Applying problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriated solutions
  • Think creatively and be a contributing member of a problem-solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes

Course Outline

Module 1: Overview

Module 2: Definitions

  • Defining Problem Solving and Decision Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action

Module 3: Making Decisions

  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps

Module 4: Getting Real

Module 5: The Problem-Solving Model

  • Model Overview
  • Real Problems
  • Phase One
  • Phase Two
  • Phase Three

Module 6: Case Study

Module 7: The Problem-Solving Toolkit

  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming and Brainwriting

Module 8: Aspirinia

  • Decision Information
  • Individual Action Steps

Module 9: Swotting Up

  • SWOT Analysis
  • Individual Analysis

Module 10: Making Good Group Decisions

  • Working Toward the Decision
  • Avoiding Fatal Mistakes

Module 11: Analyzing and Selecting Solutions

  • Selecting Criteria
  • Creating a Cost-Benefit Analysis

Module 12: Planning and Organizing

  • Introduction
  • Follow-up Analysis
  • Evaluate
  • Adapt, Close, and Celebrate

Module 13: Overview of Emotional Intelligence

Module 14: History of Emotional Intelligence

Module 15: Emotional Intelligence Defined

  • Definitions and Thoughts

Module 16: EI Blueprint

Module 17: Optimism

  • What is Optimism?
  • ABCs of Optimism
  • Pessimism vs. Optimism
  • Adversities

Module 18: Validating Emotions in Others

Module 19: Understanding Emotions

  • The Seven Human Emotions
  • Positives and Negatives
  • The Emotional Map

Module 20: Setting Your Personal Vision

  • Defining Your Principles
  • Understanding Your Values
  • Considering Your Strengths and Talents
  • What’s Standing in Your Way?
  • Think in Terms of Relationships
  • Creating Your Vision Statement

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Decision Making & Problem Solving Training Resources

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

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