Module 1: Course Overview

Module 2: Definitions

Module 3: Making Decisions

Module 4: Getting Real

Module 5: The Problem-Solving Model

Module 6: The Problem-Solving Toolkit

Module 7: Swotting Up

Module 8: Making Good Group Decisions

Module 9: Analyzing and Selecting Solutions

Module 10: Planning and Organizing

Module 11: History of Emotional Intelligence

Module 12: Emotional Intelligence Defined

Module 13: EI Blueprint

Module 14: Optimism

Module 15: Validating Emotions in Others

Module 16: Understanding Emotions

Module 17: Setting Your Personal Vision

Module 18: Wrap Up