Class Details

Price: $1,095

Course Includes: 

  • Instructor-led training 
  • Training manual 
  • Notepad, pen, highlighter
  • Course retake option 
  • Full breakfast in the morning with bagels, fruit, yogurt, doughnuts and juice 
  • Assortment of beverages including coffee, tea, soda, filtered water and juice
  • Fresh baked cookies in the afternoon *only at participating locations 

Group pricing is available, for more information contact our team at 301-258-8200 or promo@phoenixts.com.

Course Outline

Course Overview

  • You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives. 

History in Brief

  • This session takes a look at the idea of a generation gap, how it was named, the terms used to describe generations, and other considerations.

Finding Common Ground

  • There is a lot of common ground between generations. In this session, that common ground is looked at in light of the role of values in conflict, and the role of generations in teams. The conversation then switches to a look at underlying issues of generational relationships.

Silents, Boomers, X’ers, Y’s, Millennials, and Gen Z

  • This session articulates the boundaries between different generations as well as the similarities.

Recruiting that Bridges the Gap

  • A mono-generational workplace does not exist in this day and age. This session looks at the concerns of employees across the spectrum of generations.

Pre-Assignment Review

  • This session explores the pre-assignment and digs into opinions on various generations along with a look at any generalizations that we may make.

Creative Solutions

  • Next, the course takes a look at how to discern what people are seeking in a career and the best way to meet those needs. Targeted ads, along with personality assessments, are also discussed.

The Value of Planning

  • Planning is one of the keys to success in any endeavor. This session takes a look at succession planning, coaching, and mentoring as ways to close the generation gap.

Developing Targeted Retention Strategies

  • You’ve spanned the generation gap and landed the employees you want. The trick now is to keep them. Retention strategies are considered in this session.

What We Really Want

  • This session looks at the larger picture of the generation gap in the context of human resources issues.

Workshop Wrap-Up

  • At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Objectives

This one-day workshop will help you teach participants how to:

  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce 
  • Describe and apply language that is specific to each generation currently in the workplace
  • Explore organization strategies that overcome gap issues
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap