Course Overview
Phoenix TS’ Instructor-led Managing a Virtual Environment course will provide participants with the tools to create a successful virtual work environment with the Federal Workplace. This training will address:
- Teach participants how to organize and prepare their virtual team
- Conducting virtual team meetings
- Build Team rapport and encourage participation
- Implement diversity and understand prepare for different work personalities
- Identify and manage different work styles
- Build trust and better communication skills and implement best practices for email, in person and online communication
- Understand how to use software and train employees
- Recognize scheduling barriers and identify solutions
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
Course Outline
Module One: Getting Started
Module Two: Setting Up Your Virtual Team (I)
- Choose Self-Motivated People with Initiative
- Face to Face Meeting At First
- Diversity Will Add Value
- Experienced with Technology
- Case Study
- Module Two: Review Questions
Module Three: Setting Up Your Virtual Team (II)
- Personality Can Count as Much as Skills
- Rules of Engagement
- Setting up Ground Rules
- Icebreakers and Introductions
- Case Study
- Module Three: Review Questions
Module Four: Virtual Team Meetings
- Scheduling Will Always be an Issue
- Have a Clear Objective and Agenda
- Solicit Additional Topics in Advance
- Discourage Just Being Status Reports
- Case Study
- Module Four: Review Questions
Module Five: Communication (I)
- Early and Often
- Rules of Responsiveness
- Face to Face When Possible
- Choose the Best Tool
- Case Study
- Module Five: Review Questions
Module Six: Communication (II)
- Be Honest and Clear
- Stay in Constant Contact
- Don”t Make Assumptions
- Setup Email Protocols
- Case Study
- Module Six: Review Questions
Module Seven: Building Trust
- Trust Your Team and They Will Trust You
- Be Aware of “Us vs. Them” Territorial Issues
- Share Best Practices
- Create a Sense of Ownership
- Case Study
- Module Seven: Review Questions
Module Eight: Cultural Issues
- Respect and Embrace Differences
- Be Aware of Different Work Styles
- Know Your Team Members Cultural Background
- Dealing With Stereotypes
- Case Study
- Module Eight: Review Questions
Module Nine: To Succeed With a Virtual Team
- Set Clear Goals
- Create a SOP”s
- Build a Team Culture
- Provide Timely Feedback
- Case Study
- Module Nine: Review Questions
Module Ten: Dealing With Poor Team Players
- Manage Their Results, Not Their Activities
- Be Proactive Not of Reactive
- Check in Often
- Remove Them
- Case Study
- Module Ten: Review Questions
Module Eleven: Choosing the Right Tools
- Communication Software
- Collaboration and Sharing Tools
- Project Management Software
- Use Whatever Works for You and Your Team
- Case Study
- Module Eleven: Review Questions