Virtual Environment

Course Overview

Phoenix TS’ 1-day, instructor-led Virtual Environment course will provide participants with the tools needed to create a successful virtual work environment. This training will address:

• Teach participants how to organize and prepare their virtual team
• Conducting virtual team meetings
• Build Team rapport and encourage participation
• Implement diversity and understand prepare for different work personalities
• Identify and manage different work styles
• Build trust and better communication skills and implement best practices for email, in person and online communication
• Understand how to use software and train employees
• Recognize scheduling barriers and identify solutions

Schedule

Course Outline

Module One: Getting Started

Module Two: Setting Up Your Virtual Team (I)

• Choose Self-Motivated People with Initiative
• Face to Face Meeting At First
• Diversity Will Add Value
• Experienced with Technology
• Case Study
• Module Two: Review Questions

Module Three: Setting Up Your Virtual Team (II)

• Personality Can Count as Much as Skills
• Rules of Engagement
• Setting up Ground Rules
• Icebreakers and Introductions
• Case Study
• Module Three: Review Questions

Module Four: Virtual Team Meetings

• Scheduling Will Always be an Issue
• Have a Clear Objective and Agenda
• Solicit Additional Topics in Advance
• Discourage Just Being Status Reports
• Case Study
• Module Four: Review Questions

Module Five: Communication (I)

• Early and Often
• Rules of Responsiveness
• Face to Face When Possible
• Choose the Best Tool
• Case Study
• Module Five: Review Questions

Module Six: Communication (II)

• Be Honest and Clear
• Stay in Constant Contact
• Don”t Make Assumptions
• Setup Email Protocols
• Case Study
• Module Six: Review Questions

Module Seven: Building Trust

• Trust Your Team and They Will Trust You
• Be Aware of “Us vs. Them” Territorial Issues
• Share Best Practices
• Create a Sense of Ownership
• Case Study
• Module Seven: Review Questions

Module Eight: Cultural Issues

• Respect and Embrace Differences
• Be Aware of Different Work Styles
• Know Your Team Members Cultural Background
• Dealing With Stereotypes
• Case Study
• Module Eight: Review Questions

Module Nine: To Succeed With a Virtual Team

• Set Clear Goals
• Create a SOP”s
• Build a Team Culture
• Provide Timely Feedback
• Case Study
• Module Nine: Review Questions

Module Ten: Dealing With Poor Team Players

• Manage Their Results, Not Their Activities
• Be Proactive Not of Reactive
• Check in Often
• Remove Them
• Case Study
• Module Ten: Review Questions

Module Eleven: Choosing the Right Tools

• Communication Software
• Collaboration and Sharing Tools
• Project Management Software
• Use Whatever Works for You and Your Team
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up