This 1-day, instructor led course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This class is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. At the conclusion of this course, participants will be able to:
- Adjust to the supervisor’s role with confidence.
- Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Identify key attitudes that they can develop to enhance their supervisory skills.
- Use time management and planning techniques to maximize their success.
- Develop a technique for giving instructions that are clear and understood.
- Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
Module 1: Course Overview
Module 2: Making the Transition
- How Will My Role Change?
- Questions Supervisors Have
Module 3: Responsibilities of a Supervisor
- Making Connections
Module 4: Key Behaviors and Attitudes
- Building the Right Environment
- Motivation from Within
- Committing to Lifelong Learning
Module 5: Setting Goals
- Know Where You Are Going
- Setting Goals with SPIRIT
Module 6: Planning for Success
- How Can Planning Help Me?
- Getting Things in Order
- Mastering Email
- Time Management Tips
- The Parts of a Good Plan
- The Next Steps
Module 7: Active Listening Techniques
- About Active Listening
- Key Listening Skills
- Tips for Becoming a Better Listener
Module 8: Communication Skills
- Questioning Skills
- Probing Techniques
- Pushing My Buttons
- What Is Said and What Is Heard
- Managing Non-Verbal Messages
Module 9: Giving Feedback
- Six Characteristics of Effective Feedback
- Skill Building
- Receiving Feedback
Module 10: Giving Instructions
- Paper Tearing Exercise
- Techniques for Giving Instructions
Module 11: Orders, Requests, and Suggestions
- Defining the Terms
- Making Connections
Module 12: Managing Conflict
- The Conflict Resolution Process
- Breaking Down the Process
Module 13: Managing Challenging Situations
- Steps for a Difficult Conversation
Module 14: Developing Relationships
- Understanding Your Relationships
- Establishing Credibility