The Supervisory Role

Module 1: Course Overview 

Module 2: Making the Transition 

• How Will My Role Change? 
• Questions Supervisors Have 

Module 3: Responsibilities of a Supervisor 

• Making Connections 

Module 4: Key Behaviors and Attitudes 

• Building the Right Environment 
• Motivation from Within 
• Committing to Lifelong Learning 

Module 5: Setting Goals 

• Know Where You Are Going 
• Setting Goals with SPIRIT 

Module 6: Planning for Success 

• How Can Planning Help Me? 

• Getting Things in Order 
• Mastering Email 
• Time Management Tips 
• The Parts of a Good Plan 
• The Next Steps 

Module 7: Active Listening Techniques 

• About Active Listening 
• Key Listening Skills 
• Tips for Becoming a Better Listener 

Module 8: Communication Skills 

• Questioning Skills 
• Probing Techniques 
• Pushing My Buttons 
• What Is Said and What Is Heard 
• Managing Non-Verbal Messages 

Module 9: Giving Feedback 

• Six Characteristics of Effective Feedback 
• Skill Building 
• Receiving Feedback 

Module 10: Giving Instructions 

• Paper Tearing Exercise 
• Techniques for Giving Instructions 

Module 11: Orders, Requests, and Suggestions 

• Defining the Terms 
• Making Connections 

Module 12: Managing Conflict 

• The Conflict Resolution Process 
• Breaking Down the Process 

Module 13: Managing Challenging Situations 

• Steps for a Difficult Conversation 

Module 14: Developing Relationships 

• Understanding Your Relationships 
• Establishing Credibility