Phoenix TS

Supervisory Decision Making and Employee Participation

Course Overview

This 2 day, instructor led workshop will help participants understand the key to finding creative solutions. It is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. Participants will learn how to:

  • Apply problem solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

Course Outline

Module 1: Course Overview 

Module 2: Definitions 

  • Defining Problem Solving and Decision Making 
  • Problem Identification 
  • Eight Essentials to Defining a Problem 
  • Problem Solving in Action 

Module 3: Making Decision 

  • What It Means 
  • Types of Decisions 
  • Facts vs. Information 
  • Decision-Making Traps 

Module 4: Getting Real 

Module 5: The Problem Solving Model 

  • Model Overview 
  • Real Problems 
  • Phase One 
  • Phase Two 
  • Phase Three 

Module 6: Case Study 

Module 7: The Problem Solving Toolkit 

  • The Basic Tools 
  • The Fishbone 
  • Degrees of Support 
  • Creative Thinking Methods 
  • Brainstorming and Brainwriting 
  • More Methods 

Module 8: Aspirinia 

  • Decision Information 
  • Individual Action Steps 
  • Group Planning  

Module 9: Swotting Up 

  • SWOT Analysis 
  • Individual Analysis 

Module 10: Making Good Group Decisions 

  • Working Toward the Decision 
  • Avoiding Fatal Mistakes 
  • Other Decision-Making Tools 

Module 11: Analyzing and Selecting Solutions 

  • Selecting Criteria 
  • Creating a Cost-Benefit Analysis 

Module 12:  Planning and Organizing 

  • Introduction 
  • Follow-Up Analysis 
  • Evaluate 
  • Adapt, Close, and Celebrate 
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