Supervisory Decision Making and Employee Participation

Module 1: Course Overview 

Module 2: Definitions 

• Defining Problem Solving and Decision Making 
• Problem Identification 
• Eight Essentials to Defining a Problem 
• Problem Solving in Action 

Module 3: Making Decision 

• What It Means 
• Types of Decisions 
• Facts vs. Information 
• Decision-Making Traps 

Module 4: Getting Real 

Module 5: The Problem Solving Model 

• Model Overview 
• Real Problems 
• Phase One 
• Phase Two 
• Phase Three 

Module 6: Case Study 

Module 7: The Problem Solving Toolkit 

• The Basic Tools 
• The Fishbone 
• Degrees of Support 
• Creative Thinking Methods 
• Brainstorming and Brainwriting 
• More Methods 

Module 8: Aspirinia 

• Decision Information 
• Individual Action Steps 
• Group Planning  

Module 9: Swotting Up 

• SWOT Analysis 
• Individual Analysis 

Module 10: Making Good Group Decisions 

• Working Toward the Decision 
• Avoiding Fatal Mistakes 
• Other Decision-Making Tools 

Module 11: Analyzing and Selecting Solutions 

• Selecting Criteria 
• Creating a Cost-Benefit Analysis 

Module 12:  Planning and Organizing 

• Introduction 
• Follow-Up Analysis 
• Evaluate 
• Adapt, Close, and Celebrate