Course Overview
This one-day course focuses on the team approach to addressing issues. Participants will understand the methodologies used in root cause analysis and the importance of using the correct tools during a root cause investigation. By discovering how to utilize these tools, as well as the scientific method and statistics, participants will be able to implement root cause solutions into their organizations.
During this course, participants will:
- Discuss the scientific method
- Determine how to identify tools that can be used to correct actions
- Understand how to implement RCA tools into real world situations
- Study statistical information and data analysis
- Learn how to address customer compliance issues
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
Course Outline
Module 1: Understanding the Scientific Method
Module 2: introduction to Quality Tools
Module 3: Introduction to Management Tools
Module 4: Additional Root Cause Analysis Tools
Module 5: Data Analysis and Root Cause Analysis
Module 6: Customer Compliance Issues
Module 7: Examples of Root Cause Analysis
Module 8: What is Root Cause Analysis?
Module 9: Root Cause Analysis Background
Module 10: Quality Tools
Module 11: Management Tools
Module 12: Tools used in Root Cause Analysis
Module 13: Data Analysis Information
Module 14: Addressing Customer Concerns
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