Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
Course Overview
This 1-day, instructor-led course will help participants successfully recognize and navigate office politics. This training will address:
- Creating and maintaining better relationships
- Communicating and working with your peers and colleagues
- Being better team members to be more successful and productive
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
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Course Objectives
At the conclusion of this class, students will be able to do the following:
- Understand the purpose and benefits of office politics.
- Setting boundaries and ground rules for new employees.
- Learn to interact and influence among colleagues.
- Learn how to manage various personality types in the office.
- Determine how to gain support and effectively network
- Recognize how you are a part of a group and how you function.
Course Outline
Overview
- Understand office politics
- Manage various personality types
- Gain support and effectively network
New Hires
- Company core values
- Building relationships
- Encourage respect
- Setting ground rules
It’s About Interacting and Influencing
- Build a culture of collaboration
- Be nice to everyone (not just those who can help you)
- Be a team player
Dealing with Rumors, Gossip, and Half-Truths
- Its effects on morale
- Reinforce the truth with facts
- Do not participate
- Deal with it swiftly
Office Personalities (I)
- Complainer
- Gossiper
- Bully
- Negative Ned/Nancy
Office Personalities (II)
- Information keeper
- Know-it-all
- The Apple – polisher
- Nosey neighbor
Getting Support for Your Projects
- Gain trust through honesty
- Be assertive
- Blow your own horn
- Make allies
Conflict Resolution
- The importance of forgiveness
- Neutralizing emotions
- The benefits of a resolution
- The agreement frame
Ethics
- Benefits of an ethical environment
- Lead by example
- Ensuring ethical behavior
- Addressing unethical behavior
You Are Not an Island
- Never burn a bridge
- Take the high road
- Trust is a two-way street
- Don’t hide in your office
Social Events Outside of Work
- How to decline politely
- Rules when attending
- Meeting new people
- Conversation Dos and Don’ts
History of Social and Emotional Intelligence
- Defining social and emotional intelligence
Understanding Self-Awareness
Improving Self-Management through Reflection
- Reflective diary
Empathy, Organizational and Service Awareness
- Empathy
- Organizational awareness
- Service awareness
Identifying Relationship Skills
- N’Derial III
Decision Making
- Decision making traps
- Decision wheel method
Philosophy Statement
Wrapping Up
Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
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