Phoenix TS
Course Overview
This 1-day, instructor-led course will help participants successfully recognize and navigate office politics. This training will address:
- Creating and maintaining better relationships
- Communicating and working with your peers and colleagues
- Being better team members to be more successful and productive
Schedule
Office Politics Training
date
location
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Course Objectives
At the conclusion of this class, students will be able to do the following:
- Understand the purpose and benefits of office politics.
- Setting boundaries and ground rules for new employees.
- Learn to interact and influence among colleagues.
- Learn how to manage various personality types in the office.
- Determine how to gain support and effectively network
- Recognize how you are a part of a group and how you function.
Course Outline
Overview
- Understand office politics
- Manage various personality types
- Gain support and effectively network
New Hires
- Company core values
- Building relationships
- Encourage respect
- Setting ground rules
It’s About Interacting and Influencing
- Build a culture of collaboration
- Be nice to everyone (not just those who can help you)
- Be a team player
Dealing with Rumors, Gossip, and Half-Truths
- Its effects on morale
- Reinforce the truth with facts
- Do not participate
- Deal with it swiftly
Office Personalities (I)
- Complainer
- Gossiper
- Bully
- Negative Ned/Nancy
Office Personalities (II)
- Information keeper
- Know-it-all
- The Apple – polisher
- Nosey neighbor
Getting Support for Your Projects
- Gain trust through honesty
- Be assertive
- Blow your own horn
- Make allies
Conflict Resolution
- The importance of forgiveness
- Neutralizing emotions
- The benefits of a resolution
- The agreement frame
Ethics
- Benefits of an ethical environment
- Lead by example
- Ensuring ethical behavior
- Addressing unethical behavior
You Are Not an Island
- Never burn a bridge
- Take the high road
- Trust is a two-way street
- Don’t hide in your office
Social Events Outside of Work
- How to decline politely
- Rules when attending
- Meeting new people
- Conversation Dos and Don’ts
History of Social and Emotional Intelligence
- Defining social and emotional intelligence
Understanding Self-Awareness
Improving Self-Management through Reflection
- Reflective diary
Empathy, Organizational and Service Awareness
- Empathy
- Organizational awareness
- Service awareness
Identifying Relationship Skills
- N’Derial III
Decision Making
- Decision making traps
- Decision wheel method
