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Phoenix TS

Multi – Generational Workforce

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

Course Overview

Phoenix TS’ Instructor-led Multigenerational Workforce course examines the history and reality of the generation gap, especially for recruiters, and regarding succession planning within the Federal Workplace

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

Course Outline

Module 1: Getting Started 

Module 2: History  

  • What Generations Exist in the Workplace? 
  • What Defines a Generation  
  • What This Means in the Workplace 
  • Case Study 

Module 3: Traditionalist 

  • Their Background 
  • Their Characters 
  • Their Working Style 
  • Case Study  

Module 4: Baby Boomers 

  • Their Background 
  • Their Characters 
  • Their Working Style  
  • Case Study 

Module 5: Generation X 

  • Their Background 
  • Their Characters 
  • Their Working Style 
  • Case Study  

Module 6: Generation Y 

  • Their Background 
  • Their Characters 
  • Their Working Style  
  • Case Study  

Module 7: Diffractions Between Generations Gaps 

  • Background 
  • Attitude 
  • Working Style 
  • Life Experiences 
  • Case Study 

Module 8: Finding Common Ground 

  • Adopting a Communication Style  
  • Creating an Affinity Group  
  • Sharing Knowledge 
  • Case Study  

Module Nine: Conflict Management 

  • Younger Bosses Managing Older Workers  
  • Avoid Turnovers with a Retention Plan  
  • Breaking Down the Stereotypes 
  • Case Study 

Module 10: Conflict Management (II) 

  • Embrace the Hot Zone 
  • Treat Each Other As A Peer 
  • Create a Succession Plan  
  • Case Study  

Module 11: The Power of 4 

  • Benefits of Generation gaps  
  • How to Learn From Each Other 
  • Embracing the Unfamiliar 
  • Case Study  

Module 12: Wrapping Up  

  • Words from the Wise  

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

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