Course Overview
Phoenix TS’ Instructor-led Multigenerational Workforce course examines the history and reality of the generation gap, especially for recruiters, and regarding succession planning within the Federal Workplace
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
Course Outline
Module 1: Getting Started
Module 2: History
- What Generations Exist in the Workplace?
- What Defines a Generation
- What This Means in the Workplace
- Case Study
Module 3: Traditionalist
- Their Background
- Their Characters
- Their Working Style
- Case Study
Module 4: Baby Boomers
- Their Background
- Their Characters
- Their Working Style
- Case Study
Module 5: Generation X
- Their Background
- Their Characters
- Their Working Style
- Case Study
Module 6: Generation Y
- Their Background
- Their Characters
- Their Working Style
- Case Study
Module 7: Diffractions Between Generations Gaps
- Background
- Attitude
- Working Style
- Life Experiences
- Case Study
Module 8: Finding Common Ground
- Adopting a Communication Style
- Creating an Affinity Group
- Sharing Knowledge
- Case Study
Module Nine: Conflict Management
- Younger Bosses Managing Older Workers
- Avoid Turnovers with a Retention Plan
- Breaking Down the Stereotypes
- Case Study
Module 10: Conflict Management (II)
- Embrace the Hot Zone
- Treat Each Other As A Peer
- Create a Succession Plan
- Case Study
Module 11: The Power of 4
- Benefits of Generation gaps
- How to Learn From Each Other
- Embracing the Unfamiliar
- Case Study
Module 12: Wrapping Up
- Words from the Wise