Course Overview
Course Includes:
- 2 days of classroom or live virtual instruction
- Course textbook
- Guided classroom exercises
- Scenario-based readings
- Notepads, pens, highlighters and other necessary course materials
- Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juiceTea, coffee, and soda available throughout the dayFreshly baked cookies every afternoon – *only at participating locations
Schedule
Managing Stakeholder Expectations and Relationships
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Course Outline
Lesson 1: The Reality of Project Management
Lesson 2: Project Complexity and Readiness Assessment
Lesson 3: Culture and Politics
Lesson 4: Understanding Stakeholders and What They Want
· Stakeholder Identification
· Stakeholder analysis
· Stakeholders and the Requirements
· Responsibility Assignment Matrix
· Stakeholder Engagement and Expectations Management
· Stakeholder Management Plan
· Evaluate the Process
Lesson 5: Connecting Success and Constraints
· Defining Success through Constraints
· The Triple Constraint/Competing Demands
· The Constraints Face-off
· Setting Expectations
· Success Acceptance and Approval
· Project Charter
· Beyond Scope, Time, and Cost
· Success Factors
· Enhance the Measurements
Lesson 6: Assumptions: The Project Manager’s Best Friends
· What is an Assumption?
· Specify and Record Assumptions
· What Might Happen with Assumptions
· Assumption Categories
· Document Assumptions from the Start
· How to Identify Assumptions
· Assumption Log
· Project Assumptions
· Potential Backlash
· Assume and Monitor
Lesson 7: Learn What Quality Means
· Management Responsibility
· About Quality
· What is quality?
· Cost of Quality
· Quality Management Plan
· Quality Considerations
· Project Health
Lesson 8: Managing Project Change
Lesson 9: Designing and Managing Project Communications
· Not a 50-50 Effort
· Changing Project Management
· Communication Planning
· Team Contract and Ground Rules
Lesson 12: Organizational Influences
· Critical Chain
· Risk and Change Requests
· Lessons Learned and Post Implementation Review
· Project Rescue and Recovery
· What is Recovery About?
Lesson 13: Integration: Putting It All Together