BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Phoenix TS’ 1-day, instructor-led Managing Difficult Conversations course will help managers and supervisors lead their teams through difficult conversations. At the completion of this course, participants will be able to:
- Demonstrate positive intent
- Develop Active Listening skills
- Implement strategies to ask relevant questions
- Structure and organize conversations
- Identify conversation goals
- Creating safe environments
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
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Course Outline
Session One: Course Overview
Session Two: Choosing to Have the Conversation
- Considering the Consequences
- Establishing Your Frame of Reference
- Establishing Positive Intent
- Identifying the Desired Outcome
Session Three: Toolkit for Successful Conversations
- Managing Your Body Language
- Speaking Persuasively
- Active Listening
- Asking Questions
- Probing Techniques
Session Four: Choosing the Time and Place
Session Five: Framework for Difficult Conversations
- What’s Your Purpose?
- Steps for a Difficult Conversation
- Creating a Conversation Template
Session Six: Staying Safe
Session Seven: Testing the Waters
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
