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Phoenix TS

Managing Difficult Conversations

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

Course Overview

Phoenix TS’ 1-day, instructor-led Managing Difficult Conversations course will help managers and supervisors lead their teams through difficult conversations. At the completion of this course, participants will be able to:

  • Demonstrate positive intent
  • Develop Active Listening skills
  • Implement strategies to ask relevant questions
  • Structure and organize conversations
  • Identify conversation goals
  • Creating safe environments

Schedule

Managing Difficult Conversations

date
location
price
12/19/22 - 12/19/22 (1 days)

8:30AM - 4:30PM

Online
Open
$795
1/05/23 - 1/05/23 (1 days)

8:30AM - 4:30PM

Online
Open
$795
2/02/23 - 2/02/23 (1 days)

8:15AM - 4:30PM

Newport News, VA
Open
$795
2/03/23 - 2/03/23 (1 days)

8:30AM - 4:30PM

Online
Open
$795
3/08/23 - 3/08/23 (1 days)

8:30AM - 4:30PM

Online
Open
$795
5/11/23 - 5/11/23 (1 days)

8:30AM - 4:30PM

Online
Open
$795
6/08/23 - 6/08/23 (1 days)

8:30AM - 4:30PM

Online
Open
$795
8/02/23 - 8/02/23 (1 days)

8:30AM - 4:30PM

Online
Open
$795
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Course Outline

Session One: Course Overview

Session Two: Choosing to Have the Conversation

  • Considering the Consequences
  • Establishing Your Frame of Reference
  • Establishing Positive Intent
  • Identifying the Desired Outcome

Session Three: Toolkit for Successful Conversations

  • Managing Your Body Language
  • Speaking Persuasively
  • Active Listening
  • Asking Questions
  • Probing Techniques

Session Four: Choosing the Time and Place

Session Five: Framework for Difficult Conversations

  • What’s Your Purpose?
  • Steps for a Difficult Conversation
  • Creating a Conversation Template

Session Six: Staying Safe

Session Seven: Testing the Waters

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

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