Course Overview
It is important for managers to learn and understand the office environment and the employees that make it tick. Since the manager interacts with several aspects of the workplace, one should learn how to effectively manage difficult people to help keep the department functioning as a whole
At the end of this course participants will be able to:
- Setting boundaries and ground rules for new employees.
- Learn to interact and influence among colleagues.
- Learn how to manage various personality types in the office.
- Determine how to gain support and effectively network.
- Recognize how you are a part of a group and how you function.
Schedule
Managing Challenging Employees
date
location
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Course Outline
Module 1: Getting Started
Module 2: It’s About Interacting and Influencing
- Dealing with Different Personalities
- Build a Culture of Collaboration
- Be Nice to Everyone (Not Just Those Who Can Help You)
- Be a Team Player
- Case Study
Module 2: Dealing with Rumors, Gossip, and Half-Truths
- Its Effects on Morale
- Reinforce the Truth with Facts
- Do Not Participate
- Deal With it Swiftly
- Case Study
Module 3: Office Personalities (I)
- Complainer
- Gossiper
- Bully
- Negative Nancy/Ned
- Case Study
Module Four: Review Questions
Module 5: Office Personalities (II)
- Information Keeper
- Know-It-All
- The Apple -Polisher
- Nosey Neighbor
- Case Study
Module Five: Review Questions
Module 6: Conflict Resolution
- The Importance of Forgiveness
- Neutralizing Emotions
- The Benefits of Resolution
- The Agreement Frame
- Case Study
Module Six: Review Questions
Module 7: You are Not an Island
- Never Burn a Bridge
- Take the High Road
- Don’t Hide in Your Office
- Case Study
Module Seven: Review Questions
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