BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
It is important for managers to learn and understand the office environment and the employees that make it tick. Since the manager interacts with several aspects of the workplace, one should learn how to effectively manage difficult people to help keep the department functioning as a whole
At the end of this course participants will be able to:
- Setting boundaries and ground rules for new employees.
- Learn to interact and influence among colleagues.
- Learn how to manage various personality types in the office.
- Determine how to gain support and effectively network.
- Recognize how you are a part of a group and how you function.
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
Course Outline
Module 1: Getting Started
Module 2: It’s About Interacting and Influencing
- Dealing with Different Personalities
- Build a Culture of Collaboration
- Be Nice to Everyone (Not Just Those Who Can Help You)
- Be a Team Player
- Case Study
Module 2: Dealing with Rumors, Gossip, and Half-Truths
- Its Effects on Morale
- Reinforce the Truth with Facts
- Do Not Participate
- Deal With it Swiftly
- Case Study
Module 3: Office Personalities (I)
- Complainer
- Gossiper
- Bully
- Negative Nancy/Ned
- Case Study
Module Four: Review Questions
Module 5: Office Personalities (II)
- Information Keeper
- Know-It-All
- The Apple -Polisher
- Nosey Neighbor
- Case Study
Module Five: Review Questions
Module 6: Conflict Resolution
- The Importance of Forgiveness
- Neutralizing Emotions
- The Benefits of Resolution
- The Agreement Frame
- Case Study
Module Six: Review Questions
Module 7: You are Not an Island
- Never Burn a Bridge
- Take the High Road
- Don’t Hide in Your Office
- Case Study
Module Seven: Review Questions
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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