Phoenix TS

Lean Process and Six Sigma

Course Overview

Phoenix TS’ instructor-led Lean Process and Six Sigma course teaches a data-driven approach for eliminating defects and waste in business processes within the Federal Government. This training will:

  • Introduce Six Sigma
  • Define tools required to deploy Six Sigma


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

Course Outline

Day 1

Module 1: Overview

Module 2: Understanding Lean

Module 3: The Toyota Production System

Module 4: The Toyota Production System House

Module 5: The Five Critical Improvement Concepts

Module 6: Understanding Value with the Kano Model

Module 7: Types of Waste

Module 8: Creating a Lean Enterprise

Day 2

Module 9: The Plan, Do, Study, Act (PDSA) Cycle

Module 10: Using the R-DMAIC-S Model

Module 11: Lean Thinking Tools

Module 12: Kaizen Events

Module 13: Data Gathering and Mapping

Module 14: A Plan to Take Home

Day 3

Module 15:Six Sigma Basics

Module 16: Improvement Tools

Module 17: Management Tools for Generating Ideas

Module 18: Continuous Improvement

Module 19: Customer Relationships

Module 20: Workshop Wrap-Up

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