Course Overview
Phoenix TS’ instructor-led course is designed to teach managers to refine their interview skills and techniques within the Federal Workplace. This training will address:
- Finding the right person for the job
- Ask the appropriate questions
- Recognizing the cost of hiring the wrong person
- Developing a job analysis and position profile
Schedule
Interviewing Techniques Training
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location
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Course Objectives
- Recognizing the costs incurred by an organization when a wrong hiring decision is made.
- Developing a fair and consistent interviewing process for selecting employees.
- Preparing better job advertisements and use a variety of markets.
- Being able to develop a job analysis and position profile.
- Using traditional, behavioral, achievement oriented, holistic, and situational (critical
- incident) interview questions.
- Effectively interviewing difficult applicants.
- Understand the basic employment and human rights laws that can affect the hiring process.
Course Outline
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Course Overview
- Introductions
- Agenda
- Course Objectives
- Personal Objectives
History of the Interviewing Process
- History of the interviewing process
- Stress interviewing
- Structured interviewing
The Recruitment and Selection Process
- The six stages of the hiring process
Factors in the Hiring Process
- The three levels of factors in the hiring process
Cost Analysis
- Analyze the cost of hiring an employee
Job Analysis and Position Profiles
- Determining what you’re hiring for
- Performing a job analysis
- Writing a position profile in this session
Determining the Skills You Need
- Determine what technical and performance skills the candidate will need
- Examine various ways of doing this
Finding Candidates
- Examine the advantages and disadvantages of various advertising methods
Advertising Guidelines Five Key Points Ten Tests for Advertising
- The ten tests of advertising
- Apply them to job advertisements
Screening Resumes The Screening Process Developing a Guide
- Resume screening guide
- What that is
- How to develop one
- How to use it
Performance Assessments
- Technical exercise
- Performance exercise
Problems Recruiters Face
- Common mistakes recruiters make and how to avoid them
Interviewing Barriers
- Human mistakes that recruiters make
Non-Verbal Communication
- Non-verbal signals
Types of Questions
- Open questions
- Closed questions
- Probes
Traditional vs. Behavioral Interviews Behavioral Interviewing Sample Questions
- Behavioral interviewing
- How it differs from traditional interviewing
- Develop some sample behavioral questions
Other Types of Questions Achievement-Oriented and Holistic Questions Making Connections
- Achievement oriented questions
- Holistic questions
The Critical Incident Technique
- Critical incident questions
- Their valuable, how to develop them, and how to use them
Listening for Answers Listen Well Committing to Change
- Listening for what the candidate does and does not say
- Key listening skills
Difficult Applicants
- Four difficult applicants
- Ways to get the information you’re looking for
Interview Preparation and Format
- Things to do before, during, and after the interview
Other Interview Techniques
- Five most common methods to keep an interview moving
Scoring Responses
- How to use performance-based rating scales
Checking References
- How to check references and use a reference guide
Human Rights
- Key human rights issues that recruiters face
Skill Application
- Developing an interview guide
- Role-playing the interview