Module One: Course Overview

Module Two: History of the Interviewing Process

Module Three: The Recruitment and Selection Process

Module Four: Factors in the Hiring Process

Module Five: Cost Analysis

Module Six: Job Analysis and Position Profiles

Module Seven: Determining the Skills You Need

Module Eight: Finding Candidates

Module Nine: Advertising Guidelines

• Five Key Points
• Ten Tests for Advertising

Module Ten: Screening Resumes

• The Screening Process
• Developing a Guide

Module Eleven: Performance Assessments

Module Twelve: Problems Recruiters Face

Module Thirteen: Interviewing Barriers

Module Fourteen: Non-Verbal Communication

Module Fifteen: Types of Questions

Module Sixteen: Case Study

 

• Open and Closed Questions
• Probing Techniques

 

Module Seventeen: Traditional vs. Behavioral Interviews

• Behavioral Interviewing
• Sample Questions

Module Eighteen: Other Types of Questions

• Achievement-Oriented and Holistic Questions
• Making Connections

Module Nineteen: The Critical Incident Technique

Module Twenty: Listening for Answers

• Listen Well
• Committing to Change

Module Twenty-One: Difficult Applicants

Module Twenty-Two: Interview Preparation and Format

Module Twenty-Three: Other Interview Techniques

Module Twenty-Four: Scoring Responses

Module Twenty-Five: Checking References

Module Twenty-Six: Human Rights

Module Twenty-Seven: Skill Application