Class Details

Price: $1,495

Course Includes:

  • Expert instruction 
  • Exercises
  • Courseware books, notepads, pens, highlighters and other materials
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available throughout the day
  • Freshly baked cookies every afternoon - *only at participating locations

Course Outline

Module One: Course Overview

Module Two: History of the Interviewing Process

Module Three: The Recruitment and Selection Process

Module Four: Factors in the Hiring Process

Module Five: Cost Analysis

Module Six: Job Analysis and Position Profiles

Module Seven: Determining the Skills You Need

Module Eight: Finding Candidates

Module Nine: Advertising Guidelines

  • Five Key Points
  • Ten Tests for Advertising

Module Ten: Screening Resumes

  • The Screening Process
  • Developing a Guide

Module Eleven: Performance Assessments

Module Twelve: Problems Recruiters Face

Module Thirteen: Interviewing Barriers

Module Fourteen: Non-Verbal Communication

Module Fifteen: Types of Questions

Module Sixteen: Case Study


  • Open and Closed Questions
  • Probing Techniques


Module Seventeen: Traditional vs. Behavioral Interviews

  • Behavioral Interviewing
  • Sample Questions

Module Eighteen: Other Types of Questions

  • Achievement-Oriented and Holistic Questions
  • Making Connections

Module Nineteen: The Critical Incident Technique

Module Twenty: Listening for Answers

  • Listen Well
  • Committing to Change

Module Twenty-One: Difficult Applicants

Module Twenty-Two: Interview Preparation and Format

Module Twenty-Three: Other Interview Techniques

Module Twenty-Four: Scoring Responses

Module Twenty-Five: Checking References

Module Twenty-Six: Human Rights

Module Twenty-Seven: Skill Application


This course will cover the following:

  • Recognizing the costs incurred by an organization when a wrong hiring decision is made.
  • Developing a fair and consistent interviewing process for selecting employees.
  • Preparing better job advertisements and use a variety of markets.
  • Being able to develop a job analysis and position profile.
  • Using traditional, behavioral, achievement oriented, holistic, and situational (critical
  • incident) interview questions.
  • Effectively interviewing difficult applicants.
  • Understand the basic employment and human rights laws that can affect the hiring process.