Phoenix TS

High Impact Communication

Course Overview

A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two-day workshop, you will master the skills that will make you a better speaker and presenter. The workshop will conclude with participants preparing and delivering a short presentation after which the rest of the class will give feedback.  At the conclusion of this workshop, participants will be able to do the following: 

  • Establish rapport with your audience 
  • Implement techniques to reduce nervousness and fear 
  • Understand your strengths as a presenter and how to appeal to different types of people 
  • Recognize how visual aids can create impact and attention 
  • Develop techniques to create a professional presence 
  • Learn some different ways to prepare and organize information 
  • Prepare, practice, and deliver a short presentation 
  • Describe six characteristics of effective feedback 
  • Provide feedback in real situations 
  • Apply a framework for providing formal or informal feedback 


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Outline

Day 1 

Session One: Course Overview 

Session Two: Communication 

Session Three: Stop! Check Your Mouth! 

  • Speaking Characteristics 
  • Five Good Rules 

Session Four: What’s Your Type? How About Mine? 

  • The Assessment 
  • Learning to Type 

Session five: Positive Self-Talk 

  • Our Thoughts 
  • Thinking Positive 

Session Six: Rapport 

Session Seven: Maximizing Meetings 

  • Four Areas of Opportunity 
  • Fifteen Ways to Master a Meeting 
  • Learning Names 

Session Eight: Body Language 

Session Nine: Sticky Situations 

Session Ten: I Can Just Send an Email, Right? 

  • Advantages of Oral Presentation 
  • Oratory Exercise 
  • Presenting 

Session Eleven: Overcoming Nervousness 

  • About Nervousness 
  • Mastering Non-Verbal Communication 

Day 2 

Session Twelve: The Five S’s 

  • Five Points for Any Presentation 
  • Preparing with the Five-S Pattern  
  • Presentations 

Session Thirteen: Start Writing! 

  • Evidence 
  • Introduction 
  • Following the Opening Statement 
  • Transitioning to the Body 
  • Endings  
  • Think Fast 
  • Presentations 

Session Fourteen: Audience Profile 

Session Fifteen: Your Speaking Voice 

  • Parts of Your Message 
  • Vocal Variety 
  • Mastering Your Material 

Session Sixteen: Add Punch to Your Presentation 

Session Seventeen: Your Presentation 

  • Preparation 
  • Presentations 
  • Debrief 

Session Eighteen: Characteristics of Effective Feedback 

  • Six Characteristics 
  • Formal Feedback Framework 
  • Information Feedback Framework 
  • State Your Case 
  • Receiving Feedback Graciously 
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