Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
Often, new supervisors feel that they’re thrown into the deep end of a pool with no idea of what to do except tread water. This course is an excellent beginning to the role and will help participants to determine what is needed. There are five keys to surviving life as a supervisor: be a learner, refresh your network, leverage a mentor, set limits, and let go.
In addition, this course emphasizes performance management. Performance management consists of two main elements: goal setting and performance review. The outcome is based on how or what employees did; in other words, their behavior. This is consistent with the behaviorally-based approach to managing behavior, also known as the Shared Management Model.
Upon successful completion of this course, participants will be able to do the following:
- Clarify the scope and nature of a supervisory position.
- Learn some ways to deal with the challenges of the role.
- Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
- Learn key techniques to help you plan and prioritize effectively.
- Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
- Develop strategies for motivating your team, giving feedback, and resolving conflict.
- Understand the role of goal setting in performance management.
- Have tools to help your employees set and achieve goals.
- Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
- Have a better knowledge of motivational tools and techniques.
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
Module 1: Course Overview
Module 2: Adjusting to Your Role
- A Survival Guide
- Making the Transition
- The Puzzle Exercise
Module 3: A Supervisor’s Responsibilities
- Fundamental Responsibilities
Module 4: Action-Centered Leadership
- The Action-Centered Leadership Model
- Considering the Possibilities
Module 5: Making Plans
- Old Sayings with Staying Power
- Urgent-Important Matrix
- Prioritizing Case Study
- The Elements of Planning
- Planning to Plan
Module 6: Setting Goals
Module 7: Defining Leadership
- What is Leadership?
- Brief History of Leadership Studies
- The Leadership Formula
- Case Studies
Module 8: The Situational Leadership Model
- About Leadership
- Understanding Your Comfort Zone
Module 9: What’s Your Type? How About Mine?
- Assessing Your Preferences
- What Does it Mean to Have a Number?
Module 10: Team Building Tips
- Green Vegetables
- What is a Team?
- Advantages and Disadvantages of Team
- Square Rope
Module 11: Developing a High-Performing Team
- The Five Stages of Team Development
- How Can I help?
- Team Problem Solving
- Team Leadership
Module 12: Communication Skills
- Defining Communication
- Communication Barriers
- My Favorite Vacation
- Active Listening Skills
- Probing Techniques
- The Communication Process
Module 13: Motivating Employees
- To Motivate or Instigate
- Making Connections
Module 14: Orientation and Onboarding
- The First 48 Hours
- How Did Your Orientation Rate?
Module 15: Training Tips and Tricks
- The Tie
- Guidelines for Effective Training
- Developing Your Training Skills
Module 16: Providing Feedback
- Six Characteristics of Effective Feedback
- Skill Building
- Receiving Feedback
Module 17: Doing Delegation Right
- What is Delegation?
- Defining Delegation
- Delegation Role Play
Module 18: Dealing with Conflict
- The Conflict Resolution Process
- The Problem Solving Process
- The Conference
Module 19: Managing Disciplinary Issues
Module 20: The Shared Management Module
Module 21: Setting Goals
- Setting Goals with SPIRIT
- Getting Into It
Module 22: Phase I (Preparation)
- Choosing the Right Person for the Job
- Setting Standards
- Effective Training
- Coaching 101
- Coaching Exercise
Module 23: Phase II (Activation)
Module 24: Phase III, Part A (Ongoing Evaluation)
- Characteristics of Effective Feedback
- Individual Exercise
- Positive Feedback
- Constructive Feedback
- Accepting Criticism
Module 25: Phase III, Part B (Formal Evaluation)
- Case Study: What Upset John?
- About Performance Review