Government Supervisor Training

Module 1: Course Overview 

Module 2: Adjusting to Your Role 

• A Survival Guide 
• Making the Transition 
• The Puzzle Exercise 

Module 3: A Supervisor’s Responsibilities 

• Fundamental Responsibilities 

Module 4: Action-Centered Leadership 

• The Action-Centered Leadership Model 
• Considering the Possibilities 

Module 5: Making Plans 

• Old Sayings with Staying Power 
• Urgent-Important Matrix 
• Prioritizing Case Study 
• The Elements of Planning 

• Planning to Plan 

Module 6: Setting Goals 

Module 7: Defining Leadership 

• What is Leadership? 
• Brief History of Leadership Studies 

• The Leadership Formula 
• Case Studies 

Module 8: The Situational Leadership Model 

• About Leadership 
• Understanding Your Comfort Zone 

Module 9: What’s Your Type? How About Mine? 

• Assessing Your Preferences 
• What Does it Mean to Have a Number? 

Module 10: Team Building Tips 

• Green Vegetables 

• What is a Team? 
• Advantages and Disadvantages of Team 
• Square Rope 

Module 11: Developing a High-Performing Team 

• The Five Stages of Team Development 

• How Can I help? 
• Team Problem Solving 
• Team Leadership 

Module 12: Communication Skills 

• Defining Communication 

• Communication Barriers 
• My Favorite Vacation 
• Active Listening Skills 
• Probing Techniques 
• The Communication Process 

Module 13: Motivating Employees 

• To Motivate or Instigate 
• Making Connections 

Module 14: Orientation and Onboarding 

• The First 48 Hours 

• How Did Your Orientation Rate? 

Module 15: Training Tips and Tricks 

• The Tie 
• Guidelines for Effective Training 
• Developing Your Training Skills 

Module 16: Providing Feedback 

• Six Characteristics of Effective Feedback 
• Skill Building 
• Receiving Feedback 

Module 17: Doing Delegation Right 

• What is Delegation? 
• Defining Delegation 
• Delegation Role Play 

Module 18: Dealing with Conflict 

• The Conflict Resolution Process 

• The Problem Solving Process 
• The Conference 

Module 19: Managing Disciplinary Issues 

Module 20: The Shared Management Module 

Module 21: Setting Goals 

• Setting Goals with SPIRIT 
• Getting Into It 

Module 22: Phase I (Preparation) 

• Choosing the Right Person for the Job 
• Setting Standards 

• Effective Training 
• Coaching 101 
• Coaching Exercise 

Module 23: Phase II (Activation) 

• Overview 

• Motivation 

Module 24: Phase III, Part A (Ongoing Evaluation) 

• Characteristics of Effective Feedback 
• Individual Exercise 
• Positive Feedback  

• Constructive Feedback 
• Accepting Criticism 

Module 25: Phase III, Part B (Formal Evaluation) 

• Overview 
• Case Study: What Upset John? 

• About Performance Review