Phoenix TS

Generation Gap: Closing the Generation Gaps in the Workplace Training

Course Overview

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.

The Generation Gap: Closing the Generations Gap in the Workplace training course examines the history and reality of the generation gap, especially for recruiters and succession planning. In this course, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.


12/12/19 - 12/12/19 (1 days)

12:00AM - 12:00AM

Columbia, MD
Guaranteed to run
3/12/20 - 3/12/20 (1 days)

12:00AM - 12:00AM

Scott AFB, IL
Guaranteed to run
3/16/20 - 3/16/20 (1 days)

12:00AM - 12:00AM

Ogden, UT
Guaranteed to run

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Course Outline

History in Brief

  • Generations in the workplace
  • Defining a generation
  • What this means in the workplace
  • Case study


  • Background
  • Characters
  • Working style
  • Case study

Baby Boomers

  • Background
  • Characters
  • Working style
  • Case study

Generation X

  • Background
  • Characters
  • Working style
  • Case study

Generation Y

  • Background
  • Characters
  • Working style
  • Case study

Differentiations Between

  • Background
  • Attitudes
  • Working style
  • Life experience
  • Case study

Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge
  • Case study

Conflict Management

  • Younger bosses; older workers
  • Avoiding turnovers
  • Breaking down stereotypes
  • Embracing the hot zone
  • Treating each other as a peer
  • Creating a succession plan
  • Case study

The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar
  • Case study


  • Words from the wise
  • Creating an action plan

Generation Gap Training FAQs

Who is the Generation Gap training course for?

This course has no prerequisites and is recommended for any workers interested in understanding how generations can work together.

What are the learning objectives of the Generation Gap: Closing the Generation Gaps in the Workplace training?

– Identify where the generation gap issue surfaces, and the impact it has on the modern workforce
– Describe and apply language that is specific to each generation currently in the workplace
– Explore organization strategies that overcome gap issues
– Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap

What do students say about the Generation Gap training course?

“GREAT INSTRUCTOR! Best class I have taken at Phoenix TS. Instructor added value beyond book and provided real life examples we all could relate to. Thank you for a job well done!!”
Student, July 2019

Register Contact Us

$1,018 – $1,095

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  • Included in this Generation Gap: Closing the Generation Gaps in the Workplace Training

    • 1 days instructor-led training
    • Generation Gap: Closing the Generation Gaps in the Workplace Training book
    • Generation Gap: Closing the Generation Gaps in the Workplace Training course retake option
    • Notepad, pen and highlighter
    • Variety of bagels, fruits, doughnuts and cereal available at the start of class*
    • Tea, coffee and soda available throughout the day*
    • Freshly baked cookies every afternoon*
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