Course Overview
This 2-day, instructor-led course is ideal for managers, leaders and team members that are interested in increasing the effectiveness of their leadership capabilities by enhancing their emotional intelligence. This training focuses on:
- How emotions influence behavior and decision making
- The characteristics of an emotionally intelligent leader
- Using emotional intelligence to increase personal effectiveness and situational awareness
- Applying ideas learned to improve their own emotional intelligence
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
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Course Objectives
Upon completion of this two-day training course, students will be able to:
- Define self-leadership and what it means on an individual level
- Assume responsibility for your results by understanding who you are, what you want, and how to reach your goals
- Describe the four pillars of self-leadership
- Use techniques related to adjusting to change, cultivating optimism, and developing good habits to build your self-leadership
- Understand what emotional intelligence means
- Recognize how our emotional health and physical health are related
- Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Create a personal vision statement
- Understand the difference between optimism and pessimism
- Validate emotions in others
Course Outline
Module 1: Getting Started
Module 2: What is Emotional Intelligence
- Self Management
- Self Awareness
- Self Regulation
- Self Motivation
- Empathy
Module 3: Four Skills in Emotional Intelligence
- How to Accurately Perceive Emotions
- Use Emotions to Facilitate Thinkng
- Understand Emotional Meanings
- Manage Emotions
Module 4: Verbal Communication Skills
- Focused Listening
- Asking Questions
- Communicating with Flexibility and Authenticity
Module 5: Non-Verbal Commication Skills
- OBody Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module 6: Social Management and Responsibility
- Benefits of Emotional Intelligence
- Articulate your Emotions Using Language
Module 7: Tools to Regulate Your Emotiions
- Seeing the Other Side
- Self Management and Self Awareness
- Giving in Without Giving Up
Module 8: Gaining Control
- Using Coping Thoughts
- Using Relaxation Techniques
- Brining it All Together
Module 9: Business Practices
- Understand Emotions and How to Manage Them in the Workplace
- Role of Emotional Intelligence at Work
- Disagreeing Constructively
- Optimism
- Pessimism
- The Balance Between Optimism and Pessimism
Module 10: Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive