Module 1: Getting Started

Module 2: What is Emotional Intelligence

• Self Management
• Self Awareness
• Self Regulation
• Self Motivation
• Empathy

Module 3: Four Skills in Emotional Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinkng
• Understand Emotional Meanings
• Manage Emotions

Module 4: Verbal Communication Skills

• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Module 5: Non-Verbal Commication Skills

• OBody Language
• The Signals You Send to Others
• It's Not What You Say, It's How You Say It

Module 6: Social Management and Responsibility

• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language

Module 7: Tools to Regulate Your Emotiions

• Seeing the Other Side
• Self Management and Self Awareness
• Giving in Without Giving Up

Module 8: Gaining Control

• Using Coping Thoughts
• Using Relaxation Techniques
• Brining it All Together

Module 9: Business Practices

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively
• Optimism
• Pessimism
• The Balance Between Optimism and Pessimism

Module 10: Making an Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive