Class Details

Price: $789

Course Includes:

  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available all day
  • Freshly baked cookies every afternoon - * only at participating locations


At the conclusion of this class, participants will be able to do the following:

  • Interpret the intent, purpose and audience of correspondence-writing tasks
  • Understand the qualities of good correspondence as they apply to a 21st century government environment
  • Identify and correct weaknesses and errors in correspondence documents, including email
  • Apply the priorities for effective correspondence using a systematic, yet flexible, writing process
  • Apply techniques to overcome writer's block, reduce stress and efficiently complete correspondence-writing tasks
  • Prepare drafts through techniques for composition, including modifying templates and model documents
  • Compose drafts from mind maps, notes and outlines
  • Revise documents for readability and tone
  • Assess whether documents meet the standards of the Plain Writing Act of 2010
  • Create, revise and evaluate various types of correspondence documents
  • Understand the similarities and differences between paper-based documents and email
  • Coordinate and conclude the document drafting process; decide when a document is ready for release
  • Apply proofreading techniques for error-free correspondence