20 Years of Training Excellence

Class Details



Please read through the Diversity and Sensitivity outline below to learn more about the course details. 

Course Outline

Module 1: Getting Started

Module 2: Understanding Diversity

  • Related Terms and Concepts 
  • A Brief History 

Module 3: Understanding Stereotypes

  • Stereotypes vs. Biases 
  • Identifying Your Baggage
  • Understanding what this means

Module 4: Breaking Down Barriers

  • Changing Your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social

Change Module 5: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module 6: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module 7: Being Proactive

  • Encouraging Diversity in the Workplace 
  • Preventing Discrimination
  • Ways to Discourage Discrimination

Module 8: Coping with Discrimination

  • Identifying If You Have Been Discriminated Against
  • Methods of Reprisal 
  • Choosing a Course of Action

Module 9: Dealing with Diversity Complaints as a Person

  • What to do If You’re Involved in a Complaint 
  • Understanding Your Role 
  • Creating a Support System

Module 10: Dealing with Diversity Complaints as a Manager

  • Recording the Complaint 
  • Identifying Appropriate Actions 
  • Choosing a Path

Module 11: Dealing with Diversity Complaints as an Organization

  • Receiving a Complaint
  • Choosing a Response
  • Learning from the Complaint

Module 12: What does a Positive Workplace Look Like

  • Characteristics of a Positive Work Environment

Module 13: What Can I do?

  • As an Employee 
  • As a Leader

Module 14: Team Player

  • Team Member Roles and Responsibilities

Module 15: Effective Workplace Relationships

  • Teams
  • Working Cooperatively
  • Managing Conflict
  • Self-Assessment 
  • Preventing Problems
  • Dealing with Problems
  • Meeting Management

Objectives

At the conclusion of this class, students will be able to do the following:

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.