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Phoenix TS

Diversity and Sensitivity Training

This training teaches students skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

Course Overview

This 2-day, instructor-led training is for any employee who wishes to improve diversity knowledge and sensitivity to be proactive and remove barriers. This training will address:

  • Understanding diversity
  • Understanding stereotypes
  • Breaking down the barriers
  • Verbal and communication skills
  • Non-verbal communication skills
  • Being proactive
  • Coping with discrimination
  • Dealing with diversity complaints as a person, a manager, and an organization

Schedule

Diversity and Sensitivity Training

date
location
price
11/08/21 - 11/09/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
11/08/21 - 11/09/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
11/16/21 - 11/17/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
11/23/21 - 11/24/21 (2 days)

8:00AM - 4:00PM EST

Doral, FL
Sold Out
$1,098
12/01/21 - 12/02/21 (2 days)

8:30AM - 4:00PM EST

Chambersburg, PA
Sold Out
$1,098
12/06/21 - 12/07/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
12/14/21 - 12/15/21 (2 days)

8:30AM - 4:00PM MT

Fort Huachuca, AZ
Sold Out
$1,098
1/05/22 - 1/06/22 (2 days)

8:00AM - 4:00PM CT

Tinker AFB, OK
Sold Out
$1,098
1/10/22 - 1/11/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
1/10/22 - 1/11/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
1/18/22 - 1/19/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
2/07/22 - 2/08/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
2/14/22 - 2/15/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
3/07/22 - 3/08/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
3/07/22 - 3/08/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
3/14/22 - 3/15/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
4/11/22 - 4/12/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
4/11/22 - 4/12/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
4/18/22 - 4/19/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
5/09/22 - 5/10/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
6/06/22 - 6/07/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
6/06/22 - 6/07/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
6/13/22 - 6/14/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
7/11/22 - 7/12/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
7/11/22 - 7/12/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
7/18/22 - 7/19/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
8/08/22 - 8/09/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
8/08/22 - 8/09/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
8/15/22 - 8/16/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
9/06/22 - 9/07/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
9/06/22 - 9/07/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
9/12/22 - 9/13/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
10/03/22 - 10/04/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
10/03/22 - 10/04/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
11/07/22 - 11/08/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
11/07/22 - 11/08/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
12/05/22 - 12/06/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,098
12/05/22 - 12/06/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
$1,098
12/12/22 - 12/13/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,098
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Course Objectives

At the conclusion of this class, students will be able to do the following:

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

Course Outline

Understanding Diversity

  • Related Terms and Concepts 
  • A Brief History 

Understanding Stereotypes

  • Stereotypes vs. Biases 
  • Identifying Your Baggage
  • Understanding what this means

Breaking Down Barriers

  • Changing Your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Being Proactive

  • Encouraging Diversity in the Workplace 
  • Preventing Discrimination
  • Ways to Discourage Discrimination

Coping with Discrimination

  • Identifying If You Have Been Discriminated Against
  • Methods of Reprisal 
  • Choosing a Course of Action

Dealing with Diversity Complaints as a Person

  • What to do If You’re Involved in a Complaint 
  • Understanding Your Role 
  • Creating a Support System

Dealing with Diversity Complaints as a Manager

  • Recording the Complaint 
  • Identifying Appropriate Actions 
  • Choosing a Path

Dealing with Diversity Complaints as an Organization

  • Receiving a Complaint
  • Choosing a Response
  • Learning from the Complaint

What does a Positive Workplace Look Like

  • Characteristics of a Positive Work Environment

What I Can Do

  • As an Employee 
  • As a Leader

Team Player

  • Team Member Roles and Responsibilities

Effective Workplace Relationships

  • Teams
  • Working Cooperatively
  • Managing Conflict
  • Self-Assessment 
  • Preventing Problems
  • Dealing with Problems
  • Meeting Management

Diversity and Sensitivity Training Resources

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

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