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Phoenix TS

Diversity and Sensitivity Training

This training teaches students skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Course Overview

This 2-day, instructor-led training is for any employee who wishes to improve diversity knowledge and sensitivity to be proactive and remove barriers. This training will address:

  • Understanding diversity
  • Understanding stereotypes
  • Breaking down the barriers
  • Verbal and communication skills
  • Non-verbal communication skills
  • Being proactive
  • Coping with discrimination
  • Dealing with diversity complaints as a person, a manager, and an organization

Schedule

Diversity and Sensitivity Training

date
location
3/09/21 - 3/10/21 (2 days)

8:30AM - 4:00PM CDT

Oklahoma City, OK
Sold Out
3/09/21 - 3/10/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
3/09/21 - 3/09/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
3/17/21 - 3/18/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
4/13/21 - 4/14/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
4/13/21 - 4/14/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
4/19/21 - 4/20/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
5/10/21 - 5/11/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
5/10/21 - 5/11/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
5/17/21 - 5/18/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
5/18/21 - 5/19/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
6/09/21 - 6/10/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
6/09/21 - 6/10/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
6/14/21 - 6/15/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
7/12/21 - 7/13/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
7/12/21 - 7/13/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
7/21/21 - 7/22/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
8/17/21 - 8/18/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
8/17/21 - 8/18/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
8/23/21 - 8/24/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
9/07/21 - 9/08/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
9/07/21 - 9/08/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
9/14/21 - 9/15/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
10/19/21 - 10/20/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
10/19/21 - 10/20/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
10/26/21 - 10/27/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
11/08/21 - 11/09/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
11/08/21 - 11/09/21 (2 days)

8:30AM - 4:30PM EST

Online
Open
11/16/21 - 11/17/21 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
12/06/21 - 12/07/21 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
1/10/22 - 1/11/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
1/10/22 - 1/11/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
1/17/22 - 1/18/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
2/07/22 - 2/08/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
2/14/22 - 2/15/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
3/07/22 - 3/08/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
3/07/22 - 3/08/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
3/14/22 - 3/15/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
4/11/22 - 4/12/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
4/11/22 - 4/12/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
4/18/22 - 4/19/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
5/09/22 - 5/10/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
6/06/22 - 6/07/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
6/06/22 - 6/07/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
6/13/22 - 6/14/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
7/11/22 - 7/12/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
7/11/22 - 7/12/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
7/18/22 - 7/19/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
8/08/22 - 8/09/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
8/08/22 - 8/09/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
8/15/22 - 8/16/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
9/05/22 - 9/09/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
9/05/22 - 9/06/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
9/12/22 - 9/13/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
10/03/22 - 10/04/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
10/03/22 - 10/04/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
11/07/22 - 11/08/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
11/07/22 - 11/08/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
12/05/22 - 12/06/22 (2 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
12/05/22 - 12/06/22 (2 days)

8:30AM - 4:30PM EST

Online
Open
12/12/22 - 12/13/22 (2 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
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Course Objectives

At the conclusion of this class, students will be able to do the following:

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

Course Outline

Understanding Diversity

  • Related Terms and Concepts 
  • A Brief History 

Understanding Stereotypes

  • Stereotypes vs. Biases 
  • Identifying Your Baggage
  • Understanding what this means

Breaking Down Barriers

  • Changing Your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Being Proactive

  • Encouraging Diversity in the Workplace 
  • Preventing Discrimination
  • Ways to Discourage Discrimination

Coping with Discrimination

  • Identifying If You Have Been Discriminated Against
  • Methods of Reprisal 
  • Choosing a Course of Action

Dealing with Diversity Complaints as a Person

  • What to do If You’re Involved in a Complaint 
  • Understanding Your Role 
  • Creating a Support System

Dealing with Diversity Complaints as a Manager

  • Recording the Complaint 
  • Identifying Appropriate Actions 
  • Choosing a Path

Dealing with Diversity Complaints as an Organization

  • Receiving a Complaint
  • Choosing a Response
  • Learning from the Complaint

What does a Positive Workplace Look Like

  • Characteristics of a Positive Work Environment

What I Can Do

  • As an Employee 
  • As a Leader

Team Player

  • Team Member Roles and Responsibilities

Effective Workplace Relationships

  • Teams
  • Working Cooperatively
  • Managing Conflict
  • Self-Assessment 
  • Preventing Problems
  • Dealing with Problems
  • Meeting Management

Diversity and Sensitivity Training Resources

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