Course Overview
Phoenix TS’ 2-day, instructor-led Diversity, and Sensitivity course is for federal employees who wish to learn more about diversity, discrimination, and EEO policies within the federal workplace. This training will address: Understanding diversity, understanding stereotypes, Breaking down the barriers, Verbal and communication skills, Non-verbal communication skills, Being proactive, Coping with discrimination, and Dealing with discrimination complaints.
- Understanding diversity
- Understanding stereotypes
- Breaking down the barriers
- Verbal and communication skills
- Non-verbal communication skills
- Being proactive
- Coping with discrimination
- Dealing with diversity complaints as a person, a manager, and an organization
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
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Course Objectives
At the conclusion of this class, students will be able to do the following:
- Explain the definition, terms and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
- Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
Course Outline
Understanding Diversity
- Related Terms and Concepts
- A Brief History
Understanding Stereotypes
- Stereotypes vs. Biases
- Identifying Your Baggage
- Understanding what this means
Breaking Down Barriers
- Changing Your Personal Approach
- Encouraging Workplace Changes
- Encouraging Social
Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Being Proactive
- Encouraging Diversity in the Workplace
- Preventing Discrimination
- Ways to Discourage Discrimination
Coping with Discrimination
- Identifying If You Have Been Discriminated Against
- Methods of Reprisal
- Choosing a Course of Action
Dealing with Diversity Complaints as a Person
- What to do If You’re Involved in a Complaint
- Understanding Your Role
- Creating a Support System
Dealing with Diversity Complaints as a Manager
- Recording the Complaint
- Identifying Appropriate Actions
- Choosing a Path
Dealing with Diversity Complaints as an Organization
- Receiving a Complaint
- Choosing a Response
- Learning from the Complaint
What does a Positive Workplace Look Like
- Characteristics of a Positive Work Environment
What I Can Do
- As an Employee
- As a Leader
Team Player
- Team Member Roles and Responsibilities
Effective Workplace Relationships
- Teams
- Working Cooperatively
- Managing Conflict
- Self-Assessment
- Preventing Problems
- Dealing with Problems
- Meeting Management
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