Diversity and Sensitivity Training

At the conclusion of this class, students will be able to do the following:

• Explain the definition, terms and history of diversity
• Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
• Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
• Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
• Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
• Understand and respond to personal complaints, and develop a support system to manage the resolution process
• List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
• Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

Understanding Diversity

• Related Terms and Concepts 
• A Brief History 

Understanding Stereotypes

• Stereotypes vs. Biases 
• Identifying Your Baggage
• Understanding what this means

Breaking Down Barriers

• Changing Your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social

Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Being Proactive

• Encouraging Diversity in the Workplace 
• Preventing Discrimination
• Ways to Discourage Discrimination

Coping with Discrimination

• Identifying If You Have Been Discriminated Against
• Methods of Reprisal 
• Choosing a Course of Action

Dealing with Diversity Complaints as a Person

• What to do If You’re Involved in a Complaint 
• Understanding Your Role 
• Creating a Support System

Dealing with Diversity Complaints as a Manager

• Recording the Complaint 
• Identifying Appropriate Actions 
• Choosing a Path

Dealing with Diversity Complaints as an Organization

• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

What does a Positive Workplace Look Like

• Characteristics of a Positive Work Environment

What I Can Do

• As an Employee 
• As a Leader

Team Player

• Team Member Roles and Responsibilities

Effective Workplace Relationships

• Teams
• Working Cooperatively
• Managing Conflict
• Self-Assessment 
• Preventing Problems
• Dealing with Problems
• Meeting Management