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Phoenix TS

Developing Assertiveness

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Course Overview

Phoenix TS’ Instructor-led Developing Assertiveness course teaches federal employees about assertiveness and self-confidence and how to develop those traits and apply them to their daily lives.

  • Define Self Confidence and Assertiveness
  • Identify types of negative thinking
  • Examine body language
  • build communication skills
  • Learn to dress to impress
  • Develop techniques for dealing with difficult behavior
  • Set goals

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.

Course Outline

Module One: Getting Started

Module Two: What Does Self-Confidence Mean To You?

  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four Styles

Module Three: Obstacles to Our Goals

  • Types of Negative Thinking
  • Case Study
  • Personal Application

Module Four: Communication Skills

  • Listening and Hearing: They Aren”t the Same Thing
  • Asking Questions
  • Body Language

Module Five: The Importance of Goal Setting

  • Why Goal Setting is Important
  • Setting SMART Goals
  • Our Challenge to You

Module Six: Feeling the Part

  • Identifying Your Worth
  • Creating Positive Self-Talk
  • Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part

  • The Importance of Appearance
  • The Role of Body Language
  • First Impressions Count!

Module Eight: Sounding the Part

  • It”s How You Say It
  • Sounding Confident
  • Using “I” Messages

Module Nine: Powerful Presentations

  • What to Do When You”re on the Spot
  • Using STAR To Make Your Case

Module Ten: Coping Techniques

  • Building Rapport
  • Expressing Disagreement
  • Coming to Consensus

Module Eleven: Dealing with Difficult Behavior

  • Dealing with Difficult Situations
  • Key Tactics

Module Twelve: Wrapping Up

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org

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