Phoenix TS

Developing a High Reliability Organization

Course Overview

This 1-day, instructor-led course covers the five principles that govern high-reliability organizations. This training will address:

  • Preoccupation with failure
  • Resistance to simplification
  • Sensitivity to operations
  • Commitment to resilience
  • Deference to expertise


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Outline

What is a High Reliability Organization?

  • High reliability organizations
  • Links in the chain
  • HRO principles

Key Concepts

  • Expectations
  • Normalization
  • Mindfulness
  • The Deepwater Horizon Disaster

The Anticipation Principles

  • The Three Anticipation Principles
  • Preoccupation with failure
  • Case study
  • Simplification and categorization
  • Case study
  • Sensitivity to operations
  • Case study

The Containment Principles

  • The two Containment Principles
  • Commitment to resilience
  • Deference to expertise

Auditing for High Reliability

  • Auditing techniques
  • Readiness assessments
  • Churchill’s four questions
  • Making connections
  • The auditing scale

Test Driving

  • Case studies
  • Debrief
Register Contact Us

$1,018 – $1,095

  • Price Match Guarantee

    We’ll match any competitor’s price quote. Call us at 240-667-7757.

  • Included in this Developing a High Reliability Organization

    • 1 days instructor-led training
    • Developing a High Reliability Organization training book
    • Notepad, pen and highlighter
    • Variety of bagels, fruits, doughnuts and cereal available at the start of class*
    • Tea, coffee and soda available throughout the day*
    • Freshly baked cookies every afternoon*
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