Class Details

Decision Making / Problem Solving / Strategic Thinking Training Course Price: $950

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Decision Making / Problem Solving / Strategic Thinking Training Course Includes:

  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • Course retake option
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available throughout the day
  • Freshly baked cookies every afternoon - *only at participating locations

Course Outline



  • Defining Problem Solving and Decision Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action

Making Decisions

  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Decision-Making Traps

Getting Real

The Problem-Solving Model

  • Model Overview
  • Real Problems
  • Phase One
  • Phase Two
  • Phase Three

Case Study

The Problem-Solving Toolkit

  • The Basic Tools
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming and Brainwriting


  • Decision Information
  • Individual Action Steps

Swotting Up

  • SWOT Analysis
  • Individual Analysis

Making Good Group Decisions

  • Working Toward the Decision
  • Avoiding Fatal Mistakes

Analyzing and Selecting Solutions

  • Selecting Criteria
  • Creating a Cost-Benefit Analysis

Planning and Organizing

  • Introduction
  • Follow-up Analysis
  • Evaluate
  • Adapt, Close, and Celebrate

Overview of Emotional Intelligence

History of Emotional Intelligence

Emotional Intelligence Defined

  • Definitions and Thoughts

EI Blueprint


  • What is Optimism?
  • ABCs of Optimism
  • Pessimism vs. Optimism
  • Adversities

Validating Emotions in Others

Understanding Emotions

  • The Seven Human Emotions
  • Positives and Negatives
  • The Emotional Map

Setting Your Personal Vision

  • Defining Your Principles
  • Understanding Your Values
  • Considering Your Strengths and Talents
  • What’s Standing in Your Way?
  • Think in Terms of Relationships
  • Creating Your Vision Statement


Decision Making / Problem Solving / Strategic Thinking Course Objectives:

  • Distinguish between relevant and irrelevant information
  • Define problem solving and explain different types of decisions
  • Identify and explore the four types of problem solvers
  • Apply a three-phase problem solving model to most decisions
  • Practice six ways to approach a decision
  • Explore and apply eleven basic problem solving tools and two advanced tools
  • Learn to use creative thinking to solve problems and make decisions
  • Demonstrate skills in elementary inductive and deductive reasoning
  • Recognize and use tools to make rational decisions