Critical Thinking

• Overview
• Understanding Critical Thinking
• Where Do Other Types of Thinking Fit In?
• Pitfalls to Reasoned Decision Making
• The Critical Thinking Process
• A Critical Thinker’s Skill Set
• Creating Explanations
• Dealing with Assumptions
• Common Sense
• Critical and Creative Thought Systems
• Putting It Into Practice

Problem Solving and Decision Making

• Overview of Problem Solving and Decision Making
• Defining Problem Solving and Decision Making
• Making Decisions
• Getting Real
• The Problem Solving Model
• The Problem Solving Toolkit
• Case Study and Group Exercise
• SWOT Analysis
• Making Good Group Decisions
• Analyzing and Selecting Decisions
• Planning and Organizing

Emotional Intelligence

• Overview of Emotional Intelligence
• History of Emotional Intelligence
• Emotional Intelligence Defined
• EI Blueprint
• Optimism
• Validating Emotions in Others
• Understanding Emotions
• Setting Your Personal Visions