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Phoenix TS

Customer Relationships Training

Course Overview

Our 2-day, instructor-led Customer Relationships Training course introduces the different facets of Customer Relationship Management (CRM). This training will address:

  • Working through the benefits of CRM
  • Analyzing the different components of a CRM plan
  • Describing how customer relationship management can provide value for organizations and customers

Schedule

Customer Relationships Training

date
location
10/06/20 - 10/07/20 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
10/27/20 - 10/28/20 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
11/17/20 - 11/18/20 (2 days)

8:30AM - 4:30PM

Online
Open
12/15/20 - 12/16/20 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
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Course Outline

Overview

  • Introductions
  • Objectives

Customer Relationship Management (CRM)

  • CRM in your everyday life
  • What’s in it for me?

What CRM Is and Who It Serves

  • Different faces of CRM
  • Who is the customer

Checklist for Success

  • Evaluation metrics
  • Privacy issues

Requirement Driven Product Selection

  • Requirement driven product selection
  • Determining function

Considerations in Tool Selection

  • What’s your function in the field
  • Getting information in and out

Strategies for Customer Retention

  • Getting more for your core
  • Customer scenarios

Building the Future

  • Roadblocks
  • Selling CRM

Homegrown vs. Application Service Provider

  • A broad look
  • Close up

The Development Team

  • Required members
  • Optional members

Evaluating and Reviewing Your Program

  • Customer profiles
  • Customer lifecycles
  • Evaluating and reviewing CRM

Wrapping Up

  • Personal action plan
  • Recommended reading list
  • Evaluation

Customer Relations Training FAQ

Who should take the Customer Relations Training course?

This course is intended for:
– Managers
– Supervisors
– Team Members

Is experience require to attend Customer Relations Training?

There are no prerequisites or experience required to take this training course.

Get More Information!

Fill out the form below to get more info and pricing for Customer Relationships Training!

  • Price Match Guarantee

    We’ll match any competitor’s price quote. Call us at 240-667-7757.

  • Included in this Customer Relationships Training

    • 2 days instructor-led training
    • Customer Relationships Training training book
    • Notepad, pen and highlighter
    • Variety of bagels, fruits, doughnuts and cereal available at the start of class*
    • Tea, coffee and soda available throughout the day*
    • Freshly baked cookies every afternoon*
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