Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
Course Overview
Phoenix TS’ Customer Relationship instructor-led course introduces the different facets of Customer Relationship Management (CRM) applicable in Federal Workspaces. This training will address:
- Working through the benefits of CRM
- Analyze the different components of a CRM plan
- Describe how customer relationship management can provide value for organizations and customers
Schedule
Customer Relationships Training
10/13/22 - 10/14/22 (2 days)
8:30AM - 4:30PM EST
Online
Open
$1,495
10/13/22 - 10/14/22 (2 days)
8:30AM - 4:30PM EST
Columbia, MD
Open
$1,495
12/01/22 - 12/02/22 (2 days)
8:30AM - 4:30PM EST
Tysons Corner, VA
Open
$1,495
12/08/22 - 12/09/22 (2 days)
8:30AM - 4:30PM EST
Online
Open
$1,495
12/08/22 - 12/09/22 (2 days)
8:30AM - 4:30PM EST
Columbia, MD
Open
$1,495
1/11/23 - 1/12/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
1/18/23 - 1/19/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
1/18/23 - 1/19/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
2/08/23 - 2/09/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
2/15/23 - 2/16/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
2/15/23 - 2/16/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
3/08/23 - 3/09/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
3/15/23 - 3/16/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
3/15/23 - 3/16/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
4/05/23 - 4/06/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
4/12/23 - 4/13/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
4/12/23 - 4/13/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
5/10/23 - 5/11/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
5/17/23 - 5/18/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
5/17/23 - 5/18/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
6/07/23 - 6/08/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
6/14/23 - 6/15/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
6/14/23 - 6/15/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
7/05/23 - 7/06/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
7/12/23 - 7/13/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
7/12/23 - 7/13/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
8/09/23 - 8/10/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
8/16/23 - 8/17/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
8/16/23 - 8/17/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
9/06/23 - 9/07/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
9/13/23 - 9/14/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
9/13/23 - 9/14/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
10/11/23 - 10/12/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
10/18/23 - 10/19/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
10/18/23 - 10/19/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
11/08/23 - 11/09/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
11/15/23 - 11/16/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
11/15/23 - 11/16/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
12/06/23 - 12/07/23 (2 days)
8:30AM - 4:30PM
Tysons Corner, VA
Open
$1,495
12/13/23 - 12/14/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
12/13/23 - 12/14/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
Not seeing a good fit?
Let us know. Our team of instructional designers, curriculum developers, and subject matter experts can create a custom course for you.
Course Outline
Overview
Customer Relationship Management (CRM)
- CRM in your everyday life
- What’s in it for me?
What CRM Is and Who It Serves
- Different faces of CRM
- Who is the customer
Checklist for Success
- Evaluation metrics
- Privacy issues
Requirement Driven Product Selection
- Requirement driven product selection
- Determining function
Considerations in Tool Selection
- What’s your function in the field
- Getting information in and out
Strategies for Customer Retention
- Getting more for your core
- Customer scenarios
Building the Future
Homegrown vs. Application Service Provider
The Development Team
- Required members
- Optional members
Evaluating and Reviewing Your Program
- Customer profiles
- Customer lifecycles
- Evaluating and reviewing CRM
Wrapping Up
- Personal action plan
- Recommended reading list
- Evaluation
Customer Relations Training FAQ
Who should take the Customer Relations Training course?
This course is intended for:
– Managers
– Supervisors
– Team Members
Is experience require to attend Customer Relations Training?
There are no prerequisites or experience required to take this training course.
Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
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