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Phoenix TS

Customer Relationships Training

Course Overview

Phoenix TS’ Customer Relationship instructor-led course introduces the different facets of Customer Relationship Management (CRM) applicable in Federal Workspaces. This training will address:

  • Working through the benefits of CRM
  • Analyze the different components of a CRM plan
  • Describe how customer relationship management can provide value for organizations and customers

Schedule

Customer Relationships Training

date
location
price
2/08/23 - 2/09/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
2/15/23 - 2/16/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
2/15/23 - 2/16/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
3/08/23 - 3/09/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
3/15/23 - 3/16/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
3/15/23 - 3/16/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
4/05/23 - 4/06/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
4/12/23 - 4/13/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
4/12/23 - 4/13/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
5/10/23 - 5/11/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
5/17/23 - 5/18/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
5/17/23 - 5/18/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
6/07/23 - 6/08/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
6/14/23 - 6/15/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
6/14/23 - 6/15/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
7/05/23 - 7/06/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
7/12/23 - 7/13/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
7/12/23 - 7/13/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
8/09/23 - 8/10/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
8/16/23 - 8/17/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
8/16/23 - 8/17/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
9/06/23 - 9/07/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
9/13/23 - 9/14/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
9/13/23 - 9/14/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
10/11/23 - 10/12/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
10/18/23 - 10/19/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
10/18/23 - 10/19/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
11/08/23 - 11/09/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
11/15/23 - 11/16/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
11/15/23 - 11/16/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
12/06/23 - 12/07/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
Open
$1,495
Register
12/13/23 - 12/14/23 (2 days)

8:30AM - 4:30PM

Online
Open
$1,495
Register
12/13/23 - 12/14/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
Open
$1,495
Register
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Course Outline

Overview

  • Introductions
  • Objectives

Customer Relationship Management (CRM)

  • CRM in your everyday life
  • What’s in it for me?

What CRM Is and Who It Serves

  • Different faces of CRM
  • Who is the customer

Checklist for Success

  • Evaluation metrics
  • Privacy issues

Requirement Driven Product Selection

  • Requirement driven product selection
  • Determining function

Considerations in Tool Selection

  • What’s your function in the field
  • Getting information in and out

Strategies for Customer Retention

  • Getting more for your core
  • Customer scenarios

Building the Future

  • Roadblocks
  • Selling CRM

Homegrown vs. Application Service Provider

  • A broad look
  • Close up

The Development Team

  • Required members
  • Optional members

Evaluating and Reviewing Your Program

  • Customer profiles
  • Customer lifecycles
  • Evaluating and reviewing CRM

Wrapping Up

  • Personal action plan
  • Recommended reading list
  • Evaluation
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Customer Relations Training FAQ

Who should take the Customer Relations Training course?

This course is intended for:
– Managers
– Supervisors
– Team Members

Is experience require to attend Customer Relations Training?

There are no prerequisites or experience required to take this training course.

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Register

Starting at $1,495

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  • Included in this Customer Relationships Training

    • 2 days instructor-led training
    • Customer Relationships Training training book
    • Notepad, pen and highlighter
    • Variety of bagels, fruits, doughnuts and cereal available at the start of class*
    • Tea, coffee and soda available throughout the day*
    • Freshly baked cookies every afternoon*
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