BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Phoenix TS’ Customer Relationship instructor-led course introduces the different facets of Customer Relationship Management (CRM) applicable in Federal Workspaces. This training will address:
- Working through the benefits of CRM
- Analyze the different components of a CRM plan
- Describe how customer relationship management can provide value for organizations and customers
Schedule
Customer Relationships Training
6/14/23 - 6/15/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
6/14/23 - 6/15/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
7/12/23 - 7/13/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
7/12/23 - 7/13/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
8/16/23 - 8/17/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
8/16/23 - 8/17/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
9/13/23 - 9/14/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
9/13/23 - 9/14/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
10/18/23 - 10/19/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
10/18/23 - 10/19/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
11/15/23 - 11/16/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
11/15/23 - 11/16/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
12/13/23 - 12/14/23 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
12/13/23 - 12/14/23 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
1/11/24 - 1/12/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
1/11/24 - 1/12/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
2/08/24 - 2/09/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
2/08/24 - 2/09/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
3/14/24 - 3/15/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
3/14/24 - 3/15/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
4/11/24 - 4/12/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
4/11/24 - 4/12/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
5/09/24 - 5/10/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
5/09/24 - 5/10/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
6/13/24 - 6/14/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
6/13/24 - 6/14/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
7/18/24 - 7/19/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
7/18/24 - 7/19/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
8/08/24 - 8/09/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
8/08/24 - 8/09/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
9/12/24 - 9/13/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
9/12/24 - 9/13/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
10/10/24 - 10/11/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
10/10/24 - 10/11/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
11/14/24 - 11/15/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
11/14/24 - 11/15/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
12/12/24 - 12/13/24 (2 days)
8:30AM - 4:30PM
Columbia, MD
Open
$1,495
12/12/24 - 12/13/24 (2 days)
8:30AM - 4:30PM
Online
Open
$1,495
Not seeing a good fit?
Let us know. Our team of instructional designers, curriculum developers, and subject matter experts can create a custom course for you.
Course Outline
Overview
Customer Relationship Management (CRM)
- CRM in your everyday life
- What’s in it for me?
What CRM Is and Who It Serves
- Different faces of CRM
- Who is the customer
Checklist for Success
- Evaluation metrics
- Privacy issues
Requirement Driven Product Selection
- Requirement driven product selection
- Determining function
Considerations in Tool Selection
- What’s your function in the field
- Getting information in and out
Strategies for Customer Retention
- Getting more for your core
- Customer scenarios
Building the Future
Homegrown vs. Application Service Provider
The Development Team
- Required members
- Optional members
Evaluating and Reviewing Your Program
- Customer profiles
- Customer lifecycles
- Evaluating and reviewing CRM
Wrapping Up
- Personal action plan
- Recommended reading list
- Evaluation
Customer Relations Training FAQ
Who should take the Customer Relations Training course?
This course is intended for:
– Managers
– Supervisors
– Team Members
Is experience require to attend Customer Relations Training?
There are no prerequisites or experience required to take this training course.
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
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