Module 1: Overview

Module 2: An Introduction to Conflict Resolution

Module 3: The Thomas-Kilmann Instrument

Module 4: Creating an Effective Atmosphere

Module 5: Creating Mutual Understanding

Module 6: Focusing on Individual Needs

Module 7: Getting to the Root Cause

Module 8: Generating Options

Module 9: Building a Solution

Module 10: The Short Version of the Process

Module 11: Additional Tools