Phoenix TS

Confident Communication

Course Overview

Phoenix TS’ Instructor-led Confident Communication course will teach you skills that will make you a better speaker and presenter within the federal workplace. A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. The workshop will conclude with participants preparing and delivering a short presentation after which the rest of the class will give feedback. Participants will: 

  • Establish rapport with your audience
  • Implement techniques to reduce nervousness and fear
  • Understand your strengths as a presenter and how to appeal to different types of people
  • Recognize how visual aids can create impact and attention
  • Develop techniques to create a professional presence
  • Learn some different ways to prepare and organize information
  • Prepare, practice, and deliver a short presentation
  • Describe six characteristics of effective feedback
  • Provide feedback in real situations
  • Apply a framework for providing formal or informal feedback


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

Course Outline

Day 1

Session One: Course Overview

Session Two: Communication

Session Three: Stop! Check Your Mouth!

  • Speaking Characteristics
  • Five Good Rules

Session Four: What’s Your Type? How About Mine?

  • The Assessment
  • Learning to Type

Session five: Positive Self-Talk

  • Our Thoughts
  • Thinking Positive

Session Six: Rapport

Session Seven: Maximizing Meetings

  • Four Areas of Opportunity
  • Fifteen Ways to Master a Meeting
  • Learning Names

Session Eight: Body Language

Session Nine: Sticky Situations

Session Ten: I Can Just Send an Email, Right?

  • Advantages of Oral Presentation
  • Oratory Exercise
  • Presenting

Session Eleven: Overcoming Nervousness

  • About Nervousness
  • Mastering Non-Verbal Communication

Day 2

Session Twelve: The Five S’s

  • Five Points for Any Presentation
  • Preparing with the Five-S Pattern
  • Presentations

Session Thirteen: Start Writing!

  • Evidence
  • Introduction
  • Following the Opening Statement
  • Transitioning to the Body
  • Endings
  • Think Fast
  • Presentations

Session Fourteen: Audience Profile

Session Fifteen: Your Speaking Voice

  • Parts of Your Message
  • Vocal Variety
  • Mastering Your Material

Session Sixteen: Add Punch to Your Presentation

Session Seventeen: Your Presentation

  • Preparation
  • Presentations
  • Debrief

Course Wrap Up

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