Course Overview
Phoenix TS’ Instructor-led Confident Communication course will teach you skills that will make you a better speaker and presenter within the federal workplace. A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. The workshop will conclude with participants preparing and delivering a short presentation after which the rest of the class will give feedback. Participants will:
- Establish rapport with your audience
- Implement techniques to reduce nervousness and fear
- Understand your strengths as a presenter and how to appeal to different types of people
- Recognize how visual aids can create impact and attention
- Develop techniques to create a professional presence
- Learn some different ways to prepare and organize information
- Prepare, practice, and deliver a short presentation
- Describe six characteristics of effective feedback
- Provide feedback in real situations
- Apply a framework for providing formal or informal feedback
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
Course Outline
Day 1
Session One: Course Overview
Session Two: Communication
Session Three: Stop! Check Your Mouth!
- Speaking Characteristics
- Five Good Rules
Session Four: What’s Your Type? How About Mine?
- The Assessment
- Learning to Type
Session five: Positive Self-Talk
- Our Thoughts
- Thinking Positive
Session Six: Rapport
Session Seven: Maximizing Meetings
- Four Areas of Opportunity
- Fifteen Ways to Master a Meeting
- Learning Names
Session Eight: Body Language
Session Nine: Sticky Situations
Session Ten: I Can Just Send an Email, Right?
- Advantages of Oral Presentation
- Oratory Exercise
- Presenting
Session Eleven: Overcoming Nervousness
- About Nervousness
- Mastering Non-Verbal Communication
Day 2
Session Twelve: The Five S’s
- Five Points for Any Presentation
- Preparing with the Five-S Pattern
- Presentations
Session Thirteen: Start Writing!
- Evidence
- Introduction
- Following the Opening Statement
- Transitioning to the Body
- Endings
- Think Fast
- Presentations
Session Fourteen: Audience Profile
Session Fifteen: Your Speaking Voice
- Parts of Your Message
- Vocal Variety
- Mastering Your Material
Session Sixteen: Add Punch to Your Presentation
Session Seventeen: Your Presentation
- Preparation
- Presentations
- Debrief
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