Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
Course Overview
Phoenix TS’ Instructor-led Confident Communication course will teach you skills that will make you a better speaker and presenter within the federal workplace. A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. The workshop will conclude with participants preparing and delivering a short presentation after which the rest of the class will give feedback. This training will address:
- Establish rapport with your audience
- Implement techniques to reduce nervousness and fear
- Understand your strengths as a presenter and how to appeal to different types of people
- Recognize how visual aids can create impact and attention
- Develop techniques to create a professional presence
- Learn some different ways to prepare and organize information
- Prepare, practice, and deliver a short presentation
- Describe six characteristics of effective feedback
- Provide feedback in real situations
- Apply a framework for providing formal or informal feedback
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
Course Outline
Day 1
Session One: Course Overview
Session Two: Communication
Session Three: Stop! Check Your Mouth!
- Speaking Characteristics
- Five Good Rules
Session Four: What’s Your Type? How About Mine?
- The Assessment
- Learning to Type
Session five: Positive Self-Talk
- Our Thoughts
- Thinking Positive
Session Six: Rapport
Session Seven: Maximizing Meetings
- Four Areas of Opportunity
- Fifteen Ways to Master a Meeting
- Learning Names
Session Eight: Body Language
Session Nine: Sticky Situations
Session Ten: I Can Just Send an Email, Right?
- Advantages of Oral Presentation
- Oratory Exercise
- Presenting
Session Eleven: Overcoming Nervousness
- About Nervousness
- Mastering Non-Verbal Communication
Day 2
Session Twelve: The Five S’s
- Five Points for Any Presentation
- Preparing with the Five-S Pattern
- Presentations
Session Thirteen: Start Writing!
- Evidence
- Introduction
- Following the Opening Statement
- Transitioning to the Body
- Endings
- Think Fast
- Presentations
Session Fourteen: Audience Profile
Session Fifteen: Your Speaking Voice
- Parts of Your Message
- Vocal Variety
- Mastering Your Material
Session Sixteen: Add Punch to Your Presentation
Session Seventeen: Your Presentation
- Preparation
- Presentations
- Debrief
Course Wrap Up
Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.
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