Phoenix TS

Communication Strategies Training

Course Overview

This 1-day, instructor-led course teaches participants that their communication skills influence others. This training teaches
students how to:

  • Identify common communication problems
  • Develop skills to ask questions
  • Learn non-verbal messages
  • Develop skills for active listening
  • Learn to handle


2/12/20 - 2/12/20 (1 days)

8:30AM - 4:00PM

Columbia, MD
Guaranteed to run

Not seeing a good fit?

Let us know. Our team of instructional designers, curriculum developers, and subject matter experts can create a custom course for you.

Contact Us

Learn more about custom training

Course Objectives

  • Identify common communication problems
  • Develop skills to ask questions
  • Learn what their non-verbal messages are saying
  • Develop skills in listening actively and emphatically to others
  • Enhance the ability to handle difficult situations
  • Deal with situations assertively

Course Outline


  • The Parking Lot
  • Workshop objectives
  • Action plans and evaluations

The Big Picture

  • What is communication?
  • How do we communicate?
  • Other factors in communication
  • Case study

Understanding Communication Barriers

  • Common barriers
  • Language barriers
  • Cultural barriers
  • Differences in time and place
  • Case study

Paraverbal Communication Skills

  • The power of pitch
  • The truth about tone
  • The strength of speed
  • Case study

Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All about body language
  • Interpreting gestures
  • Case study

Speaking like a STAR

  • Situation
  • Task
  • Action
  • Result
  • Case study

Listening Skills

  • Seven ways to listen better today
  • Active listening
  • Sending good signals to others
  • Case study

Asking Good Questions

  • Open questions
  • Closed questions
  • Probing questions
  • Case study

Appreciative Inquiry

  • The purpose of AI
  • The Four Stages
  • Examples and case studies

Mastering the Art of Conversation

  • Discussing general topics
  • Sharing ideas and perspectives
  • Sharing personal experiences
  • Networking tips
  • Case study

Advanced Communication Skills

  • Precipitating factors
  • Common ground
  • “I” messages
  • Case study

Wrapping Up

  • Words from the wise
  • Parking Lot
  • Action plans and evaluations
Register Contact Us

$1,390 – $1,495

  • Price Match Guarantee

    We’ll match any competitor’s price quote. Call us at 240-667-7757.

  • Included in this Communication Strategies Training

    • 2 days instructor-led training
    • Communication Strategies Training training book
    • Notepad, pen and highlighter
    • Variety of bagels, fruits, doughnuts and cereal available at the start of class*
    • Tea, coffee and soda available throughout the day*
    • Freshly baked cookies every afternoon*
Subscribe now

Get new class alerts, promotions, and blog posts