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Phoenix TS

Communication Strategies Training

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Course Overview

Phoenix TS’ 1 day Instructor-led Communication Strategies course teaches participants that their communication skills affect others. This training teaches participants how to identify common communication problems, develop skills to ask questions, learn non-verbal messages, active listening, and learn to handle difficult situations and assert themselves. After this course, participants will be equipped with the skills and tools to be more effective communicators within the federal workplace. Participants will: 

  • Identify common communication problems 
  • Develop skills to ask questions 
  • Learn non-verbal messages 
  • Develop skills for active listening 
  • Learn to handle difficult situations 
  • Assert oneself 

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.

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Course Objectives

  • Understand what communication is

  • Identify ways that communication can happen

  • Identify barriers to communication and how to overcome them

  • Develop their non-verbal and paravermal communication skills

  • Use the STAR method to speak on the spot

  • Listen actively and effectively

  • Ask good questions

  • Use appreciative inquiry as a communication tool

  • Adeptly converse and network with others

  • Identify and mitigate precipitating factors

  • Establish common ground with others

  • Use “I” messages

Course Outline

Module 1: Getting Started 

  • Introductions 
  • Learning Objectives 
  • Student Objectives 

Module 2: The Big Picture 

  • What is Communication? 
  • How Do We Communicate? 
  • Other Factors in Communication 

Module 3: Understanding Communication Barriers 

  • An Overview of Common Barriers 
  • Language Barriers 
  • Cultural Barriers 
  • Differences in Time and Place 

Module 4: Paraverbal Communication Skills 

  • The Power of Pitch 
  • The Truth about Tone 
  • The Strength of Speed 

Module 5: Non-Verbal Communication 

  • Understanding the Mehrabian Study 
  • All About Body Language 
  • Interpreting Gestures 

Module 6: Speaking Like a STAR 

  • S=Situation 
  • T=Task 
  • A=Action 
  • R=Result 

Module 7: Listening Skills 

  • Seven Ways to Listen Better Today 
  • Understanding Active Listening 
  • Sending Good Signals to Others 

Module 8: Asking Good Questions 

  • Open Questions 
  • Closed Questions 
  • Probing Questions 

Module 9: Appreciative Inquiry 

  • The Purpose of AI 
  • The Four Stages 

Module 10: Mastering the Art of Conversation 

  • Level One: Discussing General Topics 
  • Level Two: Sharing Ideas and Perspectives 
  • Level Three: Sharing Personal Experiences 
  • Our Top Networking Tips 

Module 11: Advanced Communication Skills 

  • Understanding Precipitating Factors 
  • Establishing Common Ground 
  • Using “I” Messages 

Module 12: Wrap Up 

BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!

Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org

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