Communication Strategies Training

• Identify common communication problems
• Develop skills to ask questions
• Learn what their non-verbal messages are saying
• Develop skills in listening actively and emphatically to others
• Enhance the ability to handle difficult situations
• Deal with situations assertively

Overview

• The Parking Lot
• Workshop objectives
• Action plans and evaluations

The Big Picture

• What is communication?
• How do we communicate?
• Other factors in communication
• Case study

Understanding Communication Barriers

• Common barriers
• Language barriers
• Cultural barriers
• Differences in time and place
• Case study

Paraverbal Communication Skills

• The power of pitch
• The truth about tone
• The strength of speed
• Case study

Non-Verbal Communication

• Understanding the Mehrabian Study
• All about body language
• Interpreting gestures
• Case study

Speaking like a STAR

• Situation
• Task
• Action
• Result
• Case study

Listening Skills

• Seven ways to listen better today
• Active listening
• Sending good signals to others
• Case study

Asking Good Questions

• Open questions
• Closed questions
• Probing questions
• Case study

Appreciative Inquiry

• The purpose of AI
• The Four Stages
• Examples and case studies

Mastering the Art of Conversation

• Discussing general topics
• Sharing ideas and perspectives
• Sharing personal experiences
• Networking tips
• Case study

Advanced Communication Skills

• Precipitating factors
• Common ground
• “I” messages
• Case study

Wrapping Up

• Words from the wise
• Parking Lot
• Action plans and evaluations