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Phoenix TS

Communication Strategies Training

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

Course Overview

This 1-day, instructor-led course teaches participants how their communication skills influence others. This training teaches students how to:

  • Identify common communication problems 
  • Develop skills to ask questions 
  • Learn non-verbal messages 
  • Develop skills for active listening 
  • Learn to handle difficult situations 
  • Assert oneself 

Schedule

Communication Strategies Training

date
location
price
11/15/21 - 11/15/21 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
11/22/21 - 11/22/21 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
11/22/21 - 11/22/21 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
1/11/22 - 1/11/22 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
1/25/22 - 1/25/22 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
1/25/22 - 1/25/22 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
3/01/22 - 3/01/22 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
3/08/22 - 3/08/22 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
3/08/22 - 3/08/22 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
4/12/22 - 4/12/22 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
4/19/22 - 4/19/22 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
4/19/22 - 4/19/22 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
6/07/22 - 6/07/22 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
6/14/22 - 6/14/22 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
6/14/22 - 6/14/22 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
7/12/22 - 7/12/22 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
7/19/22 - 7/19/22 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
7/19/22 - 7/19/22 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
8/30/22 - 8/30/22 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
9/13/22 - 9/13/22 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
9/13/22 - 9/13/22 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
10/11/22 - 10/11/22 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
10/18/22 - 10/18/22 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
10/18/22 - 10/18/22 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
12/06/22 - 12/06/22 (1 days)

8:30AM - 4:30PM EST

Tysons Corner, VA
Open
$1,495
12/13/22 - 12/13/22 (1 days)

8:30AM - 4:30PM EST

Online
Open
$1,495
12/13/22 - 12/13/22 (1 days)

8:30AM - 4:30PM EST

Columbia, MD
Open
$1,495
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Course Objectives

  • Understand what communication is

  • Identify ways that communication can happen

  • Identify barriers to communication and how to overcome them

  • Develop their non-verbal and paravermal communication skills

  • Use the STAR method to speak on the spot

  • Listen actively and effectively

  • Ask good questions

  • Use appreciative inquiry as a communication tool

  • Adeptly converse and network with others

  • Identify and mitigate precipitating factors

  • Establish common ground with others

  • Use “I” messages

Course Outline

Module 1: Getting Started 

  • Introductions 
  • Learning Objectives 
  • Student Objectives 

Module 2: The Big Picture 

  • What is Communication? 
  • How Do We Communicate? 
  • Other Factors in Communication 

Module 3: Understanding Communication Barriers 

  • An Overview of Common Barriers 
  • Language Barriers 
  • Cultural Barriers 
  • Differences in Time and Place 

Module 4: Paraverbal Communication Skills 

  • The Power of Pitch 
  • The Truth about Tone 
  • The Strength of Speed 

Module 5: Non-Verbal Communication 

  • Understanding the Mehrabian Study 
  • All About Body Language 
  • Interpreting Gestures 

Module 6: Speaking Like a STAR 

  • S=Situation 
  • T=Task 
  • A=Action 
  • R=Result 

Module 7: Listening Skills 

  • Seven Ways to Listen Better Today 
  • Understanding Active Listening 
  • Sending Good Signals to Others 

Module 8: Asking Good Questions 

  • Open Questions 
  • Closed Questions 
  • Probing Questions 

Module 9: Appreciative Inquiry 

  • The Purpose of AI 
  • The Four Stages 

Module 10: Mastering the Art of Conversation 

  • Level One: Discussing General Topics 
  • Level Two: Sharing Ideas and Perspectives 
  • Level Three: Sharing Personal Experiences 
  • Our Top Networking Tips 

Module 11: Advanced Communication Skills 

  • Understanding Precipitating Factors 
  • Establishing Common Ground 
  • Using “I” Messages 

Module 12: Wrap Up 

Communication Strategies Training Resources

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

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