Phoenix TS

Communication Strategies Training

Due to Covid-19 safety restrictions PhoenixTS will temporarily be unable to provide food to our students who attend class at our Training Center; however, our Break Areas are currently open where students will find a constant supply of Coffee, Tea and Water. Students may bring their own lunch and snacks to eat in our breakrooms or at their seat in the classroom or eat out at one of the many nearby restaurants.

Course Overview

Phoenix TS’ 1 day Instructor-led Communication Strategies course teaches participants that their communication skills affect others. This training teaches participants how to identify common communication problems, develop skills to ask questions, learn non-verbal messages, active listening, and learn to handle difficult situations and assert themselves. After this course, participants will be equipped with the skills and tools to be more effective communicators within the federal workplace. Participants will:

Identify common communication problems
Develop skills to ask questions
Learn non-verbal messages
Develop skills for active listening
Learn to handle difficult situations
Assert oneself

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

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Let us know. Our team of instructional designers, curriculum developers, and subject matter experts can create a custom course for you.

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Course Objectives

Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paravermal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages

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Course Outline

Module 1: Getting Started

Introductions
Learning Objectives
Student Objectives

Module 2: The Big Picture

What is Communication?
How Do We Communicate?
Other Factors in Communication

Module 3: Understanding Communication Barriers

An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

Module 4: Paraverbal Communication Skills

The Power of Pitch
The Truth about Tone
The Strength of Speed

Module 5: Non-Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module 6: Speaking Like a STAR

S=Situation
T=Task
A=Action
R=Result

Module 7: Listening Skills

Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module 8: Asking Good Questions

Open Questions
Closed Questions
Probing Questions

Module 9: Appreciative Inquiry

The Purpose of AI
The Four Stages

Module 10: Mastering the Art of Conversation

Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Module 11: Advanced Communication Skills

Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages

Module 12: Wrap Up

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