Communicating with Tact, Diplomacy, and Professionalism

Course Overview

Communication is essential to every aspect of our lives. When we communicate effectively, we have a better chance of meeting our goals and building trusting relationships. Effective communication is not just about what you say but body language, tone, and cultural differences all play a part when communicating with others. This one-day course will teach you how to boost your communication skills and develop better communication methods.

At the end of this course, participants will be able to do the following:  

• Understand what communication is 
• Identify ways that communication can happen 
• Identify barriers to communication and how to overcome them 
• Develop their non-verbal ad preverbal communication skills 
• Use the STAR method to speak on the spot 
• Listen actively and effectively 
• Ask good questions 
• Use appreciative inquiry as a communication tool 
• Adeptly converse and network with others 
• Identify and mitigate precipitating factors  

Schedule

Duration

1 Day

Price

$895

Course Outline