Phoenix TS

Communicating with Tact, Diplomacy, and Professionalism

Course Overview

Communication is essential to every aspect of our lives. When we communicate effectively, we have a better chance of meeting our goals and building trusting relationships. Effective communication is not just about what you say but body language, tone, and cultural differences all play a part when communicating with others. This one-day course will teach you how to boost your communication skills and develop better communication methods.

At the end of this course, participants will be able to do the following:  

  • Understand what communication is 
  • Identify ways that communication can happen 
  • Identify barriers to communication and how to overcome them 
  • Develop their non-verbal ad preverbal communication skills 
  • Use the STAR method to speak on the spot 
  • Listen actively and effectively 
  • Ask good questions 
  • Use appreciative inquiry as a communication tool 
  • Adeptly converse and network with others 
  • Identify and mitigate precipitating factors  


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


1 Day



Course Outline

Module 1: Getting Started  

Workshop Objectives 

  • Pre-Assignment Review 

Module 2: The Big Picture 

  • What is Communication? 
  • How Do We Communicate/ 
  • Other Factors in Communication’ 
  • Case Study 
  • Module Two: Review Questions 

Module 3: Understanding Communication Barriers  

  • An Overview of Common Barriers 
  • Language Barriers 
  • Cultural Barriers 
  • Differences in Time and Place 
  • Case Study 
  • Module Three: Review Questions  

Module 4: Paraverbal Communication Skills 

  • The Power of Pitch 
  • The Truth about Tone 
  • The Strength of Speed 
  • Case Study 
  • Module Four: Review Questions 

Module 5: Non-Verbal Communication 

  • Understanding the Mehrabian Study 
  • All About Body Language 
  • Interpreting Gestures 
  • Case Study 
  • Module Five: Review Questions 

Module 6: Speaking Like a Star 

  • S = Situation 
  • T = Task 
  • A = Action 
  • R = Result 
  • Summary 
  • Case Study 
  • Module Six: Review Questions  
  • Workshop Wrap Up


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