BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Communication is essential to every aspect of our lives. When we communicate effectively, we have a better chance of meeting our goals and building trusting relationships. Effective communication is not just about what you say, but your body language, tone, and personal differences all play a part when communicating with others. This one-day course will teach you how to boost your communication skills and develop better communication methods.
At the end of this course, participants will be able to do the following:
- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop their non-verbal ad preverbal communication skills
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
Duration
1 Day
Price
$895
Course Outline
Module 1: Getting Started
Workshop Objectives
- Pre-Assignment Review
Module 2: The Big Picture
- What is Communication?
- How Do We Communicate?
- Other Factors in Communication
- Case Study
- Module Two: Review Questions
Module 3: Understanding Communication Barriers
- An Overview of Common Barriers
- Language Barriers
- Cultural Communication Barriers
- Differences in Time and Place
- Case Study
- Module Three: Review Questions
Module 4: Paraverbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
- Case Study
- Module Four: Review Questions
Module 5: Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
- Case Study
- Module Five: Review Questions
Module 6: Speaking Like a Star
- S = Situation
- T = Task
- A = Action
- R = Result
- Summary
- Case Study
- Module Six: Review Questions
- Workshop Wrap Up
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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