Assertiveness and Self Confidence

Course Overview

Phoenix TS’ 1-day, instructor-led Assertiveness And Self-Confidence course teaches participants about assertiveness and self-confidence and how to develop each of those traits and apply to their daily lives. At the completion of this curse, participants will be able to:

• Define Self Confidence and Assertiveness
• Identify types of negative thinking
• Examine body language
• build communication skills
• Learn to dress to impress
• Develop techniques for dealing with difficult behavior
• Set goals

Schedule

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Course Outline

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What Does Self-Confidence Mean To You?

• What is Assertiveness?
• What is Self-Confidence?
• The Four Styles
• Module Three: Obstacles to Our Goals
• Types of Negative Thinking
• Case Study
• Personal Application

Module Four: Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Body Language
• Module Five: The Importance of Goal Setting
• Why Goal Setting is Important
• Setting SMART Goals
• Our Challenge to You

Module Six: Feeling the Part

• Identifying Your Worth
• Creating Positive Self-Talk
• Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part

• The Importance of Appearance
• The Role of Body Language
• First Impressions Count!
• Module Eight: Sounding the Part
• It”s How You Say It
• Sounding Confident
• Using “I” Messages

Module Nine: Powerful Presentations

• What to Do When You’re on the Spot
• Using STAR To Make Your Case

Module Ten: Coping Techniques

• Building Rapport
• Expressing Disagreement
• Coming to Consensus

Module Eleven: Dealing with Difficult Behavior

• Dealing with Difficult Situations
• Key Tactics

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations