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Phoenix TS

Assertiveness and Self Confidence

Course Overview

Phoenix TS’ 1-day, instructor-led Assertiveness And Self-Confidence course teaches participants about assertiveness and self-confidence and how to develop each of those traits and apply to their daily lives. At the completion of this curse, participants will be able to:

  • Define Self Confidence and Assertiveness
  • Identify types of negative thinking
  • Examine body language
  • build communication skills
  • Learn to dress to impress
  • Develop techniques for dealing with difficult behavior
  • Set goals

Schedule

Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.

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Course Outline

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: What Does Self-Confidence Mean To You?

  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four Styles
  • Module Three: Obstacles to Our Goals
  • Types of Negative Thinking
  • Case Study
  • Personal Application

Module Four: Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Body Language
  • Module Five: The Importance of Goal Setting
  • Why Goal Setting is Important
  • Setting SMART Goals
  • Our Challenge to You

Module Six: Feeling the Part

  • Identifying Your Worth
  • Creating Positive Self-Talk
  • Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part

  • The Importance of Appearance
  • The Role of Body Language
  • First Impressions Count!
  • Module Eight: Sounding the Part
  • It”s How You Say It
  • Sounding Confident
  • Using “I” Messages

Module Nine: Powerful Presentations

  • What to Do When You’re on the Spot
  • Using STAR To Make Your Case

Module Ten: Coping Techniques

  • Building Rapport
  • Expressing Disagreement
  • Coming to Consensus

Module Eleven: Dealing with Difficult Behavior

  • Dealing with Difficult Situations
  • Key Tactics

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
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