Advanced Jira

Course Overview

Our 2- day, instructor-led Advanced Jira course is intended for developers who are looking to advance their skills in this project management application. It will teach you:

• How to delegate administrator permissions effectively
• Insights into integrating Jira with Bitbucket Cloud and GitHub
• Ways to collaborate with your internal teams on service requests
• How to add permissions to fields
• How to set up SSO with Google
• How to copy over configuration settings between Jira instances

Schedule

Course Outline

Module 1: Jira Server Administration

• Installing Jira for production use
• Upgrading Jira with an installer
• Upgrading Jira manually
• Migrating Jira to another environment
• Setting up the context path for Jira
• Setting up SSL
• Installing SSL certificates from other applications
• Resetting the Jira administrator password
• Importing data from CSV
• Copying configuration settings between Jira instances

Module 2: Customizing Jira for Your Projects

• Setting up different issue types for projects
• Making a field required
• Making the Assignee field required
• Hiding a field from view
• Creating a new field configuration
• Setting up customized screen for your project
• Removing a select list’s None option
• Adding help tips to custom fields
• Using JavaScript with custom fields
• Setting default values for fields
• Adding permission to fields
• Creating your own custom field types

Module 3: Jira Workflows

• Setting up different workflows for your project
• Capturing additional information during workflow transitions
• Using common transitions
• Using global transitions
• Restricting the availability of workflow transitions
• Validating user input in workflow transitions
• Performing additional processing after a transition is executed
• Reacting to events coming from outside Jira
• Rearranging the workflow transition bar
• Restricting the resolution values in a transition
• Preventing issue updates in selected statuses
• Making a field required during a workflow transition
• Creating custom workflow transition

Module 4: User Management

• Creating and importing multiple users
• Enabling public user signup
• Managing groups and group memberships
• Managing Project Roles
• Managing default project role memberships
• Deactivating a user
• Integrating and importing users from LDAP
• Integrating with LDAP for authentication only
• Integrating with Atlassian Crowd
• Setting up a single sign-up functionality with Crowd
• Setting up a single sign-on with Google
• Setting up a Windows domain single sign-on

Module 5: Jira Security

• Granting access to Jira
• Granting Jira System Administrator Access
• Controlling access to a project
• Controlling access to Jira issue operations
• Allowing users to control permissions
• Delegating administrator permissions
• Restricting access to projects based on reporter permissions
• Setting up password policies
• Capturing electronic signatures for changes
• Changing the duration of the remember me cookies
• Changing the default session timeout

Module 6: Emails and Notifications

• Setting up an outgoing mail server
• Sending emails to users from Jira
• Sending notifications for issue updates
• Sending notifications with custom templates
• Disabling outgoing notifications
• Creating mail handlers to process incoming emails
• Using email to update Jira issues
• Setting up a project-specific email address

Module 7: Integrations with Jira

• Integrating Jira with Confluence
• Integrating Jira with other Jira instances
• Integrating Jira with Bamboo for build management
• Integrating Jira with Bitbucket Server
• Integrating Jira with Bitbucket Cloud and GitHub
• Integrating Jira with Slack
• Integrating Jira with Google Drive
• Using Jira webhooks
• Using the Jira REST API

Module 8: Jira Troubleshooting and Administration

• Troubleshooting notifications
• Troubleshooting permissions
• Troubleshooting field configurations
• Running Jira in safe mode
• Importing data from other issue trackers
• Automating tasks in Jira
• Running scripts in Jira
• Switching user sessions in Jira
• Working with Jira from the command line
• Viewing Jira logs online
• Managing shared filters and dashboards

Module 9: Jira Service Desk

• Customizing the look and feel of your support portal
• Capturing the right information for service requests from your customer
• Setting up a knowledge base for your customers
• Collaborating with your internal teams on service requests
• Tracking and evaluating performance with an SLA