Phoenix TS

Advanced Jira

Course Overview

Our 2- day, instructor-led Advanced Jira course is intended for developers who are looking to advance their skills in this project management application. It will teach you:

  • How to delegate administrator permissions effectively
  • Insights into integrating Jira with Bitbucket Cloud and GitHub
  • Ways to collaborate with your internal teams on service requests
  • How to add permissions to fields
  • How to set up SSO with Google
  • How to copy over configuration settings between Jira instances


Advanced Jira

4/17/23 - 4/18/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
4/24/23 - 4/25/23 (2 days)

8:30AM - 4:30PM

4/24/23 - 4/25/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
7/06/23 - 7/07/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
7/13/23 - 7/14/23 (2 days)

8:30AM - 4:30PM

7/13/23 - 7/14/23 (2 days)

8:30AM - 4:30PM

Columbia, MD
11/20/23 - 11/21/23 (2 days)

8:30AM - 4:30PM

Tysons Corner, VA
11/27/23 - 11/28/23 (2 days)

8:30AM - 4:30PM

11/27/23 - 11/28/23 (2 days)

8:30AM - 4:30PM

Columbia, MD

Course Outline

Module 1: Jira Server Administration

  • Installing Jira for production use
  • Upgrading Jira with an installer
  • Upgrading Jira manually
  • Migrating Jira to another environment
  • Setting up the context path for Jira
  • Setting up SSL
  • Installing SSL certificates from other applications
  • Resetting the Jira administrator password
  • Importing data from CSV
  • Copying configuration settings between Jira instances

Module 2: Customizing Jira for Your Projects

  • Setting up different issue types for projects
  • Making a field required
  • Making the Assignee field required
  • Hiding a field from view
  • Creating a new field configuration
  • Setting up customized screen for your project
  • Removing a select list’s None option
  • Adding help tips to custom fields
  • Using JavaScript with custom fields
  • Setting default values for fields
  • Adding permission to fields
  • Creating your own custom field types

Module 3: Jira Workflows

  • Setting up different workflows for your project
  • Capturing additional information during workflow transitions
  • Using common transitions
  • Using global transitions
  • Restricting the availability of workflow transitions
  • Validating user input in workflow transitions
  • Performing additional processing after a transition is executed
  • Reacting to events coming from outside Jira
  • Rearranging the workflow transition bar
  • Restricting the resolution values in a transition
  • Preventing issue updates in selected statuses
  • Making a field required during a workflow transition
  • Creating custom workflow transition

Module 4: User Management

  • Creating and importing multiple users
  • Enabling public user signup
  • Managing groups and group memberships
  • Managing Project Roles
  • Managing default project role memberships
  • Deactivating a user
  • Integrating and importing users from LDAP
  • Integrating with LDAP for authentication only
  • Integrating with Atlassian Crowd
  • Setting up a single sign-up functionality with Crowd
  • Setting up a single sign-on with Google
  • Setting up a Windows domain single sign-on

Module 5: Jira Security

  • Granting access to Jira
  • Granting Jira System Administrator Access
  • Controlling access to a project
  • Controlling access to Jira issue operations
  • Allowing users to control permissions
  • Delegating administrator permissions
  • Restricting access to projects based on reporter permissions
  • Setting up password policies
  • Capturing electronic signatures for changes
  • Changing the duration of the remember me cookies
  • Changing the default session timeout

Module 6: Emails and Notifications

  • Setting up an outgoing mail server
  • Sending emails to users from Jira
  • Sending notifications for issue updates
  • Sending notifications with custom templates
  • Disabling outgoing notifications
  • Creating mail handlers to process incoming emails
  • Using email to update Jira issues
  • Setting up a project-specific email address

Module 7: Integrations with Jira

  • Integrating Jira with Confluence
  • Integrating Jira with other Jira instances
  • Integrating Jira with Bamboo for build management
  • Integrating Jira with Bitbucket Server
  • Integrating Jira with Bitbucket Cloud and GitHub
  • Integrating Jira with Slack
  • Integrating Jira with Google Drive
  • Using Jira webhooks
  • Using the Jira REST API

Module 8: Jira Troubleshooting and Administration

  • Troubleshooting notifications
  • Troubleshooting permissions
  • Troubleshooting field configurations
  • Running Jira in safe mode
  • Importing data from other issue trackers
  • Automating tasks in Jira
  • Running scripts in Jira
  • Switching user sessions in Jira
  • Working with Jira from the command line
  • Viewing Jira logs online
  • Managing shared filters and dashboards

Module 9: Jira Service Desk

  • Customizing the look and feel of your support portal
  • Capturing the right information for service requests from your customer
  • Setting up a knowledge base for your customers
  • Collaborating with your internal teams on service requests
  • Tracking and evaluating performance with an SLA
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