Course Overview
Our 5- day, instructor-led ACUCC v12.5 (Administering Cisco Unified Communications-Call Manager) training and certification boot camp in Washington, DC Metro, Tysons Corner, VA, Columbia, MD or Live Online takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. It will teach you:
- Cisco Unified Communications Manager (CUCM) 12.5
- Cisco Unified Communications Manager IM and Presence (IMP) 12.5
- Cisco Unity Connection 12.5
- Cisco Emergency Responder 12.5
- Cisco Paging Server 12.5
- Cisco Expressway (MRA) 12.5
- Cisco Unified Contact Center Express (UCCX) 12.0
- Cisco Meeting Server (CMS)
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.
Course Outline
Module 1: Tools for Managing UC Collaboration 12.5
- Prime Collaboration Deployment Manager Overview 12.5
- Bulk Admin Tool (BAT)
- Importing and Exporting Settings
- Importing and Exporting Users
- Importing and Exporting Phones
- Phone Migrations
- Unsupported IP Phone Models
- CUCM Upgrades
- Loading COP Files
Module 2: Unified Communication Manager 12.5
- Cisco Smart Licensing
- Cisco Unified Communication Manager Overview
- Cisco UCM Configuration
- Redundancy
- Services
- Service Parameters
- Enterprises Parameters
- User Configuration
- LDAP Integration
- Synchronization
- Authentication
- Attribute Mapping
- Filters
- Endpoint Configuration
- Creating and Modifying Phone and Configuration
- Call Routing
- Implementing Calling Privileges
- Partitions and CSSs Configuration
- Implementing Extension Mobility
- Media Resources
- Cisco Meeting Server
- Troubleshooting UCM Features
- CAR (CDR Accounting and Reporting) Tool
- Reports
- Dialed Number Analyzer
- RTMT
- Log Collection
- Use RTMT to View Performance Counters
- Troubleshooting Common Endpoint Registration Issues
- Disaster Recovery System
- Remote Site Redundancy
Module 3: Gateway
- Gateway Overview
- Cisco H323 Gateways
- Cisco MGCP Gateways
- Cisco IOS SIP Gateways
- Troubleshooting IOS Gateways
Module 4: Cisco Emergency Responder (CER) 12.5
- CER Overview
- Emergency Notifications
- CER Redundancy and Clustering
- Integration with CUCM
- Cisco Emergency Responder Administration Interfaces
- Configuring Users and Role-Based System Access
- Configuring Cisco Emergency Responder
- Notification by IP Subnet
- SNMP Overview
- Adding new switches
- Notification by Switch Port
Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)
- MRA Overview
- Expressway Edge
- MRA Licensing
- MRA Components
- Certificates
Module 6: Integrating Cisco Unified IM and Presence 12.5
- IM&P and Jabber Overview
- Configure Service Discovery
- DNS Record Requirements
- Install Cisco Jabber
- Cisco Jabber in Softphone Mode
- Set Up Cisco Jabber in Full UC Mode
- Integrating CUCM and IM&P
- Configuring CUCM Services for Jabber
- Troubleshooting Jabber
Module 7: Integrating Cisco Unity Connection 12.5
- Cisco Unity Connection Overview
- Cisco Unity Connection Integration Using SIP
- Cisco Unity Connection Call Handlers
- Configuring Search spaces and Partitions
- Cisco Unity Connection Administration
- Cisco Unity Connection Integration Troubleshooting Tools
- RTMT
- Using Port Monitor to Troubleshoot Voice Mails
- Cisco Unity Audiotext Application
- Unified Messaging
Module 8: Cisco Meeting Server (CMS)
- Introduction to Cisco Meeting Server
- Configuring CMS
- Configuring Meetings with CMS
- Configuring Spaces with CMS
- Scheduling Meeting with TMS
Module 9: Cisco UCCX
- Cisco Unified Contact Center Express Overview
- Cisco Unified Contact Center Express Administration
- Agents
- Skills
- Queues
- Basic Scripting (Overview)
- Finesse
- Reporting
- CUIC
Module 10: Cisco Paging Server (InformaCast)
- InformaCast Overview
- InformaCast Administration
- IP Phone Paging
- Analog Paging
- Multicast Requirements
- Using InformaCast
Module 11: Troubleshooting
- Using Troubleshooting Methodology
- Analyze the Troubleshooting Process
- Troubleshooting Methodology in Complex Environments
- Define the Problem
- Gather Facts
- Consider Possibilities
- Create an Action Plan
- Implement an Action Plan
- Observe Results
- Restart the Problem-Solving Process
- Document Facts
- Using Troubleshooting and Monitoring Tools
- Cisco Unified Serviceability
- Cisco Unified RTMT Performance Monitor and Data Logging
- Trace File Collection
- Troubleshooting Common Gateway and Endpoint Registration Issues
- IP Phone Initialization
- Common DHCP-Related and TFTP-Related Issues
- Using Ping to Cisco IP Phones
- Cisco Unified IP Phone Status Messages
- Cisco Unified IP Phone Network Configuration
CUCM Labs
- Smart Licensing
- TLS Versions and Requirements
- Registering Phones and Configuring End Users
- Configure Partitions and CSS for Accessing Directory Numbers
- Implementing Call Coverage
- Implement Call Hunting in Cisco Unified Communications Manager
- Implementing PSTN Calling Using MGCP Gateways
- Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
- Implement Inbound and Outbound PSTN Calling
- Implementing PSTN Calling Using H.323 Gateways
- Implement Inbound and Outbound PSTN Calling Using SIP Gateways
- Add an SIP Gateway in Cisco Unified Communications Manager
- Implementing Annunciators and MOH
- Implement Annunciator and MOH
- Implementing Conference Bridges
- Implement Cisco Unified Communications Manager Conference Bridge Media Resources
Unity Connection Labs
- Integrating Cisco Unity Connection with Cisco Unified Communications Manager
- Change the Phone for the next section
- Integrate Cisco Unity Connection with Cisco PLM
- Configure Cisco Unified Communications Manager for a SIP Integration
- Discover Call Routing in Cisco Unity Connection
- Partition and Search Spaces
- Configure Call Forward Based on Call Classification
- Back Up Cisco Unity Connection
- Configuring Cisco Unity Connection Users
- Modularize and Automate User Creation
- Access User Pages and Web Inbox
- Manage User Greetings
- Mailbox Quotas and Message Aging
- Configuring Cisco Unity Connection System Settings
- Integrate Cisco Unity Connection with the LDAP Server
- Import Users from the Cisco Unified Communications Manager
- Test Voice Messaging Behavior
- Implementing Cisco Unity Connection Call Management
- Create a Dial Plan and Set Up Site-Specific Directory Handler
- Create an Interview Call Handler
- Configure a New Auto-Attendant
- Configuring Cisco Unified Messaging
- Enable Integrated Messaging
- Configure Unified Messaging
- Secure Messaging
- Monitor a SIP Call Flow
Cisco Unified Communications IM and Presence (IMP) 12.5
- Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
- Set Up Cisco Unified Communications Manager for Presence Integration
- Set Up Cisco Unified Communications IM and Presence
- Configure Service Discovery
- Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
- Set Up Cisco Jabber in Full UC Mode
- You verified that video calls and desktop sharing were successfully tested
- Use Jabber Config File Generator to Enable Features
- You verified that offline messages cannot be sent
- Enable Voice Messaging in Cisco Jabber
- Use RTMT to View Performance Counters
- Configure LDAP and UDS Directory Access
- Provisioning with Cisco Prime Collaboration
Cisco Unified Contact Center Express (UCCX) 12
- Add a Call Control Group
- Add a Cisco Media Termination Dialog Control Group
- Add a Cisco Unified CCX Script Application
- Add a Cisco Unified CM Telephony Trigger
- Call and test a newly configured application
- Assign an IPCC Extension to your agent phone
- Observe the RmCm Provider Information
- Associate the agent phone with the RmCm Provider
- Create a Resource Group
- Create a Skill
- Assign a Resource Group and Skills to your agent
- Create a Contact Service Queue
- Display the Agent-based Routing settings
- Make team assignments for your agent
- Start the Finesse Agent Desktop
- Modify your application to use the icd.aef script
- Use a skills based CSQ to route calls
Cisco Meeting Server (CMS)
- Configure a Meeting
- Configure Spaces
- Use TMS to Schedule meetings
- Configure End Users
Cisco Paging Server
- Explore and Administer the Cisco Paging Server
Cisco Emergency Responder (CER) 12.5
- Explore and Administer the Cisco Emergency Responder
Cisco Mobile Remote Access (MRA)
- Setup Mobile Remote Access