Phoenix TS

Active Listening

Course Overview

Phoenix TS’ Instructor-led Active Listening course will provide participants with the techniques needed to develop active listening skills and build deeper connections within the Federal workplace. At the end of this course, participants will be able to:

  • Listen actively and effectively
  • Ask good questions
  • Be able to paraphrase conversations
  • Adeptly converse and network with others
  • Establish common ground and build relationships with others


Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 240-667-7757.


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Course Outline

Session One: Course Overview

Session Two: Defining Active Listening

  • What is Active Listening?
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

Session Three: Body Language Basics

Session Four: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Creating the Right Mindset
  • Being Genuine
  • Making Connections

Session Five: Encouraging Conversation

  • What Is Said and What Is Heard
  • Asking Questions
  • Probing Techniques
  • Paraphrasing Techniques

Session Six: Building Relationships

  • Building Common Ground
  • NLP Tips and Tricks

Session Seven: Getting Over Listening Roadblocks

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