Topic 1: Introduction & Overview

• Lesson 1: DISA's Mission 
• Lesson 2: Relationship Charts 
• Lesson 3: List of Joint Staff, Service, and Combatant Command Counterparts

Topic 2: Ethics

• Lesson 1: Employees’ Guide to the Standards of Conduct

Topic 3: Time Management

Topic 4: Telephone and E-mail Etiquette

Topic 5: Security Information

Topic 6: Procedures for Joint Staff & Office of Secretary of Defense Correspondence and Correspondence Suspense Requirements

• Lesson 1: General
• Lesson 2: References                                                                      
• Lesson 3: Policies 
• Lesson 4: Procedures for Processing Outgoing Action Documents
• Lesson 5: Correspondence Suspense Requirements 
• Lesson 6: Extensions of Suspense Dates
• Lesson 7: Clearing of Suspense Actions from the AIMS

Topic 7: Corporate Communication

• Lesson 1: DISA Communication Standards Manual

Topic 8: Correspondence 

• Lesson 1: DISA Letterhead
• Lesson 2: Correspondence Flow
• Lesson 3: Correspondence Samples
• Lesson 4: Signature Blocks
• Lesson 5: Distribution List
• Lesson 6: "References" Guidance
• Lesson 7: "Subparagraphing" Guidance
• Lesson 8: "Enclosures" Guidance
• Lesson 9: Rules for Enclosures
• Lesson 10: "Copy to" Guidance
• Lesson 11: Assembly of Correspondence for Signature
• Lesson 12: Instructions on Correspondence Folders
• Lesson 13: Top 10 Most Common Mistakes
• Lesson 14: Corrections Most Frequently Made

Topic 9: Hints for Action Officers

• Lesson 1: Useful Phone Numbers 
• Lesson 2: Frequently Used DISA Addresses

Topic 10: Forms of Address, Salutation, and Complimentary Close

• Lesson 1: General
• Lesson 2: The White House
• Lesson 3: The Congress
• Lesson 4: Executive Departments
• Lesson 5: Military Departments
• Lesson 6: Military Personnel
• Lesson 7: Miscellaneous Addresses

Topic 11: Effective Writing

• Lesson 1: Writing Tips for DISA Action Officers
• Lesson 2: Acronyms and Abbreviations
• Lesson 3: Punctuation
• Lesson 4: Capitalization
• Lesson 5: Numbers
• Lesson 6: Compound Words
• Lesson 7: Compound Words-DISA Preferences
• Lesson 8: Troublesome Words
• Lesson 9: Editing Symbols

Topic 12: Briefing Techniques

• Lesson 1: Building a Clear, Concise Presentation
• Lesson 2: Building Speaking Confidence
• Lesson 3: Personal Platform Image
• Lesson 4: Presentation Logistics/Managing the Q&A
• Lesson 5: Professionally Speaking
• Lesson 6: PowerPoint Presentation