Class Details

3-Day Course Includes:

  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available all day
  • Freshly baked cookies every afternoon - * only at participating locations

For group training options, please call us at (240) 667-7757 or email promo@phoenixts.com.

Course Outline

Topic 1: Introduction & Overview

  • Lesson 1: DISA's Mission 
  • Lesson 2: Relationship Charts 
  • Lesson 3: List of Joint Staff, Service, and Combatant Command Counterparts

Topic 2: Ethics

  • Lesson 1: Employees’ Guide to the Standards of Conduct

Topic 3: Time Management

Topic 4: Telephone and E-mail Etiquette

Topic 5: Security Information

Topic 6: Procedures for Joint Staff & Office of Secretary of Defense Correspondence and Correspondence Suspense Requirements

  • Lesson 1: General
  • Lesson 2: References                                                                      
  • Lesson 3: Policies 
  • Lesson 4: Procedures for Processing Outgoing Action Documents
  • Lesson 5: Correspondence Suspense Requirements 
  • Lesson 6: Extensions of Suspense Dates
  • Lesson 7: Clearing of Suspense Actions from the AIMS

Topic 7: Corporate Communication

  • Lesson 1: DISA Communication Standards Manual

Topic 8: Correspondence 

  • Lesson 1: DISA Letterhead
  • Lesson 2: Correspondence Flow
  • Lesson 3: Correspondence Samples
  • Lesson 4: Signature Blocks
  • Lesson 5: Distribution List
  • Lesson 6: "References" Guidance
  • Lesson 7: "Subparagraphing" Guidance
  • Lesson 8: "Enclosures" Guidance
  • Lesson 9: Rules for Enclosures
  • Lesson 10: "Copy to" Guidance
  • Lesson 11: Assembly of Correspondence for Signature
  • Lesson 12: Instructions on Correspondence Folders
  • Lesson 13: Top 10 Most Common Mistakes
  • Lesson 14: Corrections Most Frequently Made

Topic 9: Hints for Action Officers

  • Lesson 1: Useful Phone Numbers 
  • Lesson 2: Frequently Used DISA Addresses

Topic 10: Forms of Address, Salutation, and Complimentary Close

  • Lesson 1: General
  • Lesson 2: The White House
  • Lesson 3: The Congress
  • Lesson 4: Executive Departments
  • Lesson 5: Military Departments
  • Lesson 6: Military Personnel
  • Lesson 7: Miscellaneous Addresses

Topic 11: Effective Writing

  • Lesson 1: Writing Tips for DISA Action Officers
  • Lesson 2: Acronyms and Abbreviations
  • Lesson 3: Punctuation
  • Lesson 4: Capitalization
  • Lesson 5: Numbers
  • Lesson 6: Compound Words
  • Lesson 7: Compound Words-DISA Preferences
  • Lesson 8: Troublesome Words
  • Lesson 9: Editing Symbols

Topic 12: Briefing Techniques

  • Lesson 1: Building a Clear, Concise Presentation
  • Lesson 2: Building Speaking Confidence
  • Lesson 3: Personal Platform Image
  • Lesson 4: Presentation Logistics/Managing the Q&A
  • Lesson 5: Professionally Speaking
  • Lesson 6: PowerPoint Presentation

Objectives

  • Time Management
  • Telephone Etiquette
  • Email Netiquette
  • Security Concerns
  • Correspondence Guidelines with Internal and External Audiences
  • Completing DISA Form 9
  • Understanding and Aggressively Pursuing a Package's Coordination Process
  • Effective Writing
  • Briefing Techniques
  • Professional Speaking