In this interview with Virginia Scuderi, instructor with over 20 years’ experience, we dive into the the recent changes and upgrades for ITIL version 4 and how the content and certifications differ from previous versions. Read the transcript below. [Question] Can you share your your experience in ITIL with us? Yes, as an instructor I’ve […]
Posts tagged "ITIL"
Today’s IT service customers are more interested in customer experience than anything else. Fueled by the internet age, where info needed to compare service providers is available immediately, customers can easily switch if they feel their products and/or interactions don’t meet their needs or expectations. The main objective of IT Service Management (ITSM) is to […]
Most professionals pursue certification as a means to increase their worth within their current role, position themselves for a promotion or leverage a transition to a new organization all together. In the case of ITIL certifications, everything hinges on the organization’s ITSM practices as to whether or not gaining the cert will actually pay off. […]
This is a question we hear a lot and the answer is quite simply, nothing. Well, at least not anymore. ITIL was formally an acronym for Information Technology Infrastructure Library (ITIL). Today, it is so widely known that its name stands alone. While, the names may have changed slightly since its inception in the late 80’s and […]
ITIL Service Strategy can be broken down into three intermediate level ITIL subsections: Service Design Service Transition Service Operation Service operation can be broken down into two main categories; Principles and Processes. Today we will be specifically talking about Service Operation Principles – what they are, and why they are important.