Class Details

Price: $1,095 
Course Includes: 

  • Expert instruction  
  • Exercises 
  • Courseware books, notepads, pens, highlighters and other materials 
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice 
  • Tea, coffee, and soda available throughout the day 
  • Freshly baked cookies every afternoon - *only at participating locations 

Course Outline

Session One: Course Overview

Session Two: Pre:Assigned Review

Session Three: Making the Tranisitoin

Session Four: Responsibilities of a Supervisor 

Session Five: Key Behaviors and Attitudes 

Session Six: Setting Goals

Session Seven: Planning for Success 

Session Eight: Active Listening Techniques 

Session Nine: Communication Skills

Session Ten: Giving Feedback

Session Eleven: Givivng Insturctions

Session Twelve: Orders, Requests, and Suggestions

Session Thirteen: Managing Conflict'

Session Fourteen: Managing Challanging Situations 

Session Fifteen: Developing Relationships

 

Objectives

At the end of this workshop, you will be able to: 

  • Adjust o the supervisor's role with confidence.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Identify key attitudes that you can devlop to enhance your supervisory skills.
  • Use time management and planning techniques to maximize your success.
  • Develop a technique for giving insturctions that are clear and understood. 
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.