BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Leading a team comes with its challenges. Juggling your own responsibilities, assisting team members in problem-solving and task completion, and coordinating with fellow supervisors can make for a demanding role. This one-day instructor-led course is designed to provide managers and supervisors with the skills and strategies needed to effectively lead their teams and cultivate a productive work environments. Participants will learn practical techniques for delegation, time management, setting clear goals and expectations, delivering constructive feedback, resolving conflicts, and handling disciplinary matters. By the end of the course, supervisors will be better equipped to manage their teams with confidence and efficiency. At the completion of this course, participants will be able to:
- Adjust to the supervisor’s role with confidence.
- Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Identify key attitudes that can be developed to enhance supervisory skills.
- Use time management and planning techniques to maximize success.
- Develop a technique for giving instructions that are clear and understood.
- Understand the importance of developing good relationships with employees and peers.
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
Course Outline
Module One: Getting Started
Module Two: Setting Expectations
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
Module Three: Setting Goals
- Understanding Cascading Goals
- The SMART Way
- Helping Others Set Goals
Module Four: Assigning Work
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
Module Five: Degrees of Delegation
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
Module Six: Implementing Delegation
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
Module Seven: Providing Feedback
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
Module Eight: Managing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
Module Nine: Resolving Conflict
- Using a Conflict Resolution Process
- Maintaining Fairness
- Seeking Help from Within the Team
- Seeking Help from Outside the Team
Module Ten: Tips for Special Situations
- What to Do If You’ve Been Promoted from within the Team
- What to Do If You’re Leading a Brand New Team
- What to Do if You’re Taking on an Established Team
Module Eleven: A Survival Guide for the New Supervisor
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning!
Module Twelve: Wrapping Up
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
