Class Details

Price: $789

Course Includes:

  • Class exercises in addition to training instruction
  • Courseware books, notepads, pens, highlighters and other materials
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available all day
  • Freshly baked cookies every afternoon - * only at participating locations

Course Outline

Day 1

  • Dealing with Problem Employees
  • A Strategic Overview
  • Disciplinary offenses
  • Disciplinary Actions
  • Deciding the Penalty
  • Proof and Documentation
  • Dealing with Common Problems

Day 2

  • The Most Common Mistakes
  • Probationary Period
  • Preventative Steps and Extreme Steps
  • Handling Performance Problems
  • The Performance Improvement Plan
  • The Performance-Based Action
  • Within-Grade-Increases
  • Labor Issues (Conditions of Employment, Formal Discussion, Weingarten Rights, What is a Past Practice, Our Union stewards Official Time, Reprisal, and ULP)


At the conclusion of this course, participants will be able to do the following:

  • Distinguish between a performance problem and a conduct problem
  • Determine when employee conduct is actionable
  • Decide whether to take formal or informal action
  • List the most common factors in assessing penalties
  • Follow the correct steps in a performance counseling session
  • Write a performance improvement plan
  • Learn the steps in a performance-based action

Register for Class

Date Location
02/19/20 - 02/20/20, 2 days, 8:30AM – 4:00PM Columbia, MD Sold Out!