BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Phoenix TS’s Instructor-led Benchmarking Best Practices course provides a logical, step-by-step methodology that will enable any agency to benchmark its maintenance function properly. Upon completion of this course, participants will be able to do the following with the Federal Workplace Upon completion of this course, students will be able to do the following:
- Associate benchmarking objectives with the organizational strategy
- Design a benchmarking plan for their organization
- Understand the fundamentals of data collection and analysis
There are no prerequisites for this course.
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
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Course Outline
Foundations of Benchmarking
- Historical context
- Benchmarking in the Twenty-First Century
- Summary
Benchmarking and Performance Measures
- Purpose of performance measures
- IPOLO model of performance measures
- Performance measures and government
- Performance measures and management
- Importance of measures, comparisons, and benchmarking
- Selecting measures for benchmarking
- Measurement challenges in the public and nonprofit sectors
- Summary
Preparing for Benchmarking
- Determine readiness for benchmarking
- Select a benchmarking method
- Major benchmarking pitfalls
- Summary
The Traditional Benchmarking Method
- Other views of the benchmarking methods
- Eleven-step traditional benchmarking method
- Examples of traditional benchmarking
- Warnings about traditional benchmarking
- Summary
The Solution-Driven Benchmarking Method
- Snapshot of the solution-driven method
- Steps in the solution-driven method
- Examples of solution-driven benchmarking
- Common sense or methodology?
- Warnings about the solution-driven method?
- Summary
Benchmarking in State and Local Governments
- Historical overview
- Benchmarking and state governments
- Why state and local governments pursue benchmarking
- Who should participate in a benchmarking project?
- Is the public sector better off due to benchmarking?
- Criminal intake in Salt Lake City, Utah: a solution-driven approach in the public sector
- Summary
Benchmarking in Nonprofits
- What is a nonprofit?
- Pressure to benchmark
- Nonprofit leadership and solution-driven benchmarking
- Examples of solution-driven benchmarking in nonprofits
- Nonprofit benchmarks study
- Selecting potential benchmarking partners
- Thinking ahead
- Summary
Benchmarking in the International Community
- General characteristics of international benchmarking
- Examples of international benchmarking
- Lessons learned
- Summary
Benchmarking for Improving Accountability
- What is accountability?
- Increased attention to accountability
- How benchmarking contributes to accountability
- Summary
Benchmarking and Performing an Audit
- Why use benchmarking in audits?
- Basic benchmarking skills for auditors
- Using traditional benchmarking in audits
- Using solution-driven benchmarking in audits
- An example from the DOI
- Warnings about the solution-driven method
- Solution-driven benchmarking and the audit plan
- Summary
Conclusion
- Sustaining the momentum for benchmarking: creating a learning organization
- Conducting needed research
- Next steps
Benchmarking Best Practices Training FAQs
People interested in benchmarking practices, data analysis and comparison, as well as, all levels of management staff and professionals in both operations and support functions.
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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