Class Details

Price: $1,495

Course Includes:

  • Expert instruction 
  • Exercises
  • Courseware books, notepads, pens, highlighters and other materials
  • Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice
  • Tea, coffee, and soda available throughout the day
  • Freshly baked cookies every afternoon - *only at participating locations

Course Outline

Module 1: Overview

Module 2: Defining Your Role

Module 3: How Facilitators Work

Module 4: Establishing Ground Rules

Module 5: Content and Process

Module 6: Types of Thinking

Module 7: Handling Controversial Issues

Module 8: Communication Skills

Module 9: Listening for Common Ground

Module 10: Common Facilitation Techniques

Module 11: Providing Effective Feedback

Module 12: Managing Divergent Perspectives

Module 13: The Language of Facilitation

Module 14: Building Agendas

Module 15: Dealing with Difficult Dynamics

Module 16: Building Sustainable Agreements

Module 17: Stages of Team Development

Module 18: Analysis Tools


At the conclusion of this course, participants will be able to do the following:

  • Distinguish facilitation from instruction and training
  • Identify the competencies linked to the effective small group facilitation
  • Identify the stages of team development and ways to help teams through each stage
  • Use common process tools to make meetings easier and more productive