Decision Making / Problem Solving / Strategic Thinking Training

• Distinguish between relevant and irrelevant information
• Define problem solving and explain different types of decisions
• Identify and explore the four types of problem solvers
• Apply a three-phase problem solving model to most decisions
• Practice six ways to approach a decision
• Explore and apply eleven basic problem solving tools and two advanced tools
• Learn to use creative thinking to solve problems and make decisions
• Demonstrate skills in elementary inductive and deductive reasoning
• Recognize and use tools to make rational decisions

Overview

Definitions

• Defining Problem Solving and Decision Making
• Problem Identification
• Eight Essentials to Defining a Problem
• Problem Solving in Action

Making Decisions

• What it Means
• Types of Decisions
• Facts vs. Information
• Decision-Making Traps

Getting Real

The Problem-Solving Model

• Model Overview
• Real Problems
• Phase One
• Phase Two
• Phase Three

Case Study

The Problem-Solving Toolkit

• The Basic Tools
• The Fishbone
• Degrees of Support
• Creative Thinking Methods
• Brainstorming and Brainwriting

Aspirinia

• Decision Information
• Individual Action Steps

Swotting Up

• SWOT Analysis
• Individual Analysis

Making Good Group Decisions

• Working Toward the Decision
• Avoiding Fatal Mistakes

Analyzing and Selecting Solutions

• Selecting Criteria
• Creating a Cost-Benefit Analysis

Planning and Organizing

• Introduction
• Follow-up Analysis
• Evaluate
• Adapt, Close, and Celebrate

Overview of Emotional Intelligence

History of Emotional Intelligence

Emotional Intelligence Defined

• Definitions and Thoughts

EI Blueprint

Optimism

• What is Optimism?
• ABCs of Optimism
• Pessimism vs. Optimism
• Adversities

Validating Emotions in Others

Understanding Emotions

• The Seven Human Emotions
• Positives and Negatives
• The Emotional Map

Setting Your Personal Vision

• Defining Your Principles
• Understanding Your Values
• Considering Your Strengths and Talents
• What’s Standing in Your Way?
• Think in Terms of Relationships
• Creating Your Vision Statement