BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
We make decisions and solve problems continually. This training course teaches participants that they key to finding solutions is not just creativity. Participants will learn to identify options, research those options, and then put them into action. Content will include problem solving steps and tools, how to analyze information to clearly describe problems, and creating a plan for implementing the solution. This course teaches individual and team problem solving methods.
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
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Course Objectives
- Distinguish between relevant and irrelevant information
- Define problem solving and explain different types of decisions
- Identify and explore the four types of problem solvers
- Apply a three-phase problem solving model to most decisions
- Practice six ways to approach a decision
- Explore and apply eleven basic problem solving tools and two advanced tools
- Learn to use creative thinking to solve problems and make decisions
- Demonstrate skills in elementary inductive and deductive reasoning
- Recognize and use tools to make rational decisions
Course Outline
Overview
Definitions
- Defining Problem Solving and Decision Making
- Problem Identification
- Eight Essentials to Defining a Problem
- Problem Solving in Action
Making Decisions
- What it Means
- Types of Decisions
- Facts vs. Information
- Decision-Making Traps
Getting Real
The Problem-Solving Model
- Model Overview
- Real Problems
- Phase One
- Phase Two
- Phase Three
Case Study
The Problem-Solving Toolkit
- The Basic Tools
- The Fishbone
- Degrees of Support
- Creative Thinking Methods
- Brainstorming and Brainwriting
Aspirinia
- Decision Information
- Individual Action Steps
Swotting Up
- SWOT Analysis
- Individual Analysis
Making Good Group Decisions
- Working Toward the Decision
- Avoiding Fatal Mistakes
Analyzing and Selecting Solutions
- Selecting Criteria
- Creating a Cost-Benefit Analysis
Planning and Organizing
- Introduction
- Follow-up Analysis
- Evaluate
- Adapt, Close, and Celebrate
Overview of Emotional Intelligence
History of Emotional Intelligence
Emotional Intelligence Defined
- Definitions and Thoughts
EI Blueprint
Optimism
- What is Optimism?
- ABCs of Optimism
- Pessimism vs. Optimism
- Adversities
Validating Emotions in Others
Understanding Emotions
- The Seven Human Emotions
- Positives and Negatives
- The Emotional Map
Setting Your Personal Vision
- Defining Your Principles
- Understanding Your Values
- Considering Your Strengths and Talents
- What’s Standing in Your Way?
- Think in Terms of Relationships
- Creating Your Vision Statement
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
