Decision Making & Problem Solving Training

• Applying problem solving steps and tools
• Analyze information to clearly describe problems
• Identify appropriated solutions
• Think creatively and be a contributing member of a problem-solving team
• Select the best approach for making decisions
• Create a plan for implementing, evaluating, and following up on decisions
• Avoid common decision-making mistakes

Module 1: Overview

Module 2: Definitions

• Defining Problem Solving and Decision Making
• Problem Identification
• Eight Essentials to Defining a Problem
• Problem Solving in Action

Module 3: Making Decisions

• What it Means
• Types of Decisions
• Facts vs. Information
• Decision-Making Traps

Module 4: Getting Real

Module 5: The Problem-Solving Model

• Model Overview
• Real Problems
• Phase One
• Phase Two
• Phase Three

Module 6: Case Study

Module 7: The Problem-Solving Toolkit

• The Basic Tools
• The Fishbone
• Degrees of Support
• Creative Thinking Methods
• Brainstorming and Brainwriting

Module 8: Aspirinia

• Decision Information
• Individual Action Steps

Module 9: Swotting Up

• SWOT Analysis
• Individual Analysis

Module 10: Making Good Group Decisions

• Working Toward the Decision
• Avoiding Fatal Mistakes

Module 11: Analyzing and Selecting Solutions

• Selecting Criteria
• Creating a Cost-Benefit Analysis

Module 12: Planning and Organizing

• Introduction
• Follow-up Analysis
• Evaluate
• Adapt, Close, and Celebrate

Module 13: Overview of Emotional Intelligence

Module 14: History of Emotional Intelligence

Module 15: Emotional Intelligence Defined

• Definitions and Thoughts

Module 16: EI Blueprint

Module 17: Optimism

• What is Optimism?
• ABCs of Optimism
• Pessimism vs. Optimism
• Adversities

Module 18: Validating Emotions in Others

Module 19: Understanding Emotions

• The Seven Human Emotions
• Positives and Negatives
• The Emotional Map

Module 20: Setting Your Personal Vision

• Defining Your Principles
• Understanding Your Values
• Considering Your Strengths and Talents
• What’s Standing in Your Way?
• Think in Terms of Relationships
• Creating Your Vision Statement