BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Phoenix TS’ Decision Making and Problem-Solving Training course helps participants make the best decisions within the federal workplace through the problem-solving process. Interactive lessons will teach participants to plan, frame, and research decisions. At the end of this course, participants will gain problem-solving skills that will enable them to make proper decisions and formulate the most effective strategies to combat the root issues.
This training teaches students how to:
- Define decisions
- Apply appropriate decision frames
- Avoid overconfidence
- Deal with uncertainty
- Develop numerous high-quality options
- Evaluate and select a final option
- Review and learn from experience
- Identify optimal decision outcomes
- Identify and manage linked decisions
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
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Course Objectives
- Applying problem solving steps and tools
- Analyze information to clearly describe problems
- Identify appropriated solutions
- Think creatively and be a contributing member of a problem-solving team
- Select the best approach for making decisions
- Create a plan for implementing, evaluating, and following up on decisions
- Avoid common decision-making mistakes
Course Outline
Module 1: Overview
Module 2: Definitions
- Defining Problem Solving and Decision Making
- Problem Identification
- Eight Essentials to Defining a Problem
- Problem Solving in Action
Module 3: Making Decisions
- What it Means
- Types of Decisions
- Facts vs. Information
- Decision-Making Traps
Module 4: Getting Real
Module 5: The Problem-Solving Model
- Model Overview
- Real Problems
- Phase One
- Phase Two
- Phase Three
Module 6: Case Study
Module 7: The Problem-Solving Toolkit
- The Basic Tools
- The Fishbone
- Degrees of Support
- Creative Thinking Methods
- Brainstorming and Brainwriting
Module 8: Aspirinia
- Decision Information
- Individual Action Steps
Module 9: Swotting Up
- SWOT Analysis
- Individual Analysis
Module 10: Making Good Group Decisions
- Working Toward the Decision
- Avoiding Fatal Mistakes
Module 11: Analyzing and Selecting Solutions
- Selecting Criteria
- Creating a Cost-Benefit Analysis
Module 12: Planning and Organizing
- Introduction
- Follow-up Analysis
- Evaluate
- Adapt, Close, and Celebrate
Module 13: Overview of Emotional Intelligence
Module 14: History of Emotional Intelligence
Module 15: Emotional Intelligence Defined
- Definitions and Thoughts
Module 16: EI Blueprint
Module 17: Optimism
- What is Optimism?
- ABCs of Optimism
- Pessimism vs. Optimism
- Adversities
Module 18: Validating Emotions in Others
Module 19: Understanding Emotions
- The Seven Human Emotions
- Positives and Negatives
- The Emotional Map
Module 20: Setting Your Personal Vision
- Defining Your Principles
- Understanding Your Values
- Considering Your Strengths and Talents
- What’s Standing in Your Way?
- Think in Terms of Relationships
- Creating Your Vision Statement
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BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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