BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Course Overview
Phoenix TS’ Instructor-led Active Listening course will provide participants with the techniques needed to develop active listening skills and build deeper connections within the Federal workplace. At the end of this course, participants will be able to:
- Listen actively and effectively
- Ask good questions
- Be able to paraphrase conversations
- Adeptly converse and network with others
- Establish common ground and build relationships with others
Schedule
Currently, there are no public classes scheduled. Please contact a Phoenix TS Training Consultant to discuss hosting a private class at 301-258-8200.
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Course Outline
Session One: Course Overview
Session Two: Defining Active Listening
- What is Active Listening?
- Identifying Good Listeners
- Tips for Becoming a Better Listener
- Pre-Assignment Review
Session Three: Body Language Basics
Session Four: Attitude is Everything!
- Understanding Sympathy and Empathy
- Creating the Right Mindset
- Being Genuine
- Making Connections
Session Five: Encouraging Conversation
- What Is Said and What Is Heard
- Asking Questions
- Probing Techniques
- Paraphrasing Techniques
Session Six: Building Relationships
- Building Common Ground
- NLP Tips and Tricks
Session Seven: Getting Over Listening Roadblocks
BONUS! Cyber Phoenix Subscription Included: All Phoenix TS students receive complimentary ninety (90) day access to the Cyber Phoenix learning platform, which hosts hundreds of expert asynchronous training courses in Cybersecurity, IT, Soft Skills, and Management and more!
Phoenix TS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints re-garding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
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